Telephonic Helpline

      In  order to help women in distress, Delhi Commission for Women (DCW) started the  phone ‘Helpline’ in March 2000. The phone number is advertised and the women in  distress are encouraged to seek counseling through telephone between 9.30am to 6.00pm from Monday to  Friday.

Trained  Counselors listen to the problems narrated on phone and counsel the complainant  to solve her problem as far as possible. Problems which require counseling of  the other party against which complaint has been made, are advised to be  registered in the Commission personally from Monday to Friday between 9.30am to 6.00pm. These are attended  by DCW Members in the family Counselling Unit cell ‘Sahyogini’.

The  ‘Helpline’ attends to 20-25 calls per day. The areas in which counseling is  provided and cases have been registered include:

  • Matrimonial  discord
  • Family adjustment  problems
  • Physical and  mental harassment by in-laws
  • Harassment by  neighbours or others
  • Child custody
  • Maintenance,  divorce and desertion
  • Rape
  • Physical abuse
  • Emotional  distress
  • Harassment at  work place
  • Legal advice and  implications
  • Other  miscellaneous problems of women
  • Harassment related to police


The  ‘Helpline’ number is 23379181

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Last Updated : 17 Oct,2014