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FAQs

1. What are Weight & Measures laws? What is the necessity of imposing these laws?

It ensure uniform enforcement of Standards and connected matters in Legal Metrology throughout the country. The Govt. has enacted :

1. The Legal Metrology Act, 2009

2. The Legal Metrology (Packaged Commodities) Rules, 2011

3. The Legal Metrology (General) Rules, 2011

4. The Legal Metrology (Approval of Models) Rules, 2011

5. The Legal Metrology (National Standards) Rules, 2011

6. The Legal Metrology (Numeration) Rules, 2011

7. The Legal Metrology (Govt. Approved Centre) Rules 2013

8. The Indian Institute of Legal Metrology Rules, 2011

9. The Delhi Legal Metrology (Enforcement) Rules, 2011.

2. Is there any licence to manufacture, sale or repair Weights & Measures?

Yes, the Department issues licence to the manufacturer, dealer and repairer of Weights & Measures and for dealing in weights & measuring instruments, the licence is a must.

3. How can consumer ensure that any Weights & Measures is standard or not?

Every Weights & Measures used by the dealer is stamped by the Weights & Measures Department after due verification, with a special seal indicating the identification of Legal Metrology Officer and quarter in which it is verified. The validity of such stamped weights is two years whereas in the case of Counter/Beam/Electronic Balances/Platform scale it is one year. Dispensing unit, weigh bridge verification certificate is issued to the user which is required to be displayed at conspicuous place by the trader/user.

4. Who is the competent authority to grant licence?

Controller, is the competent authority to grant the licence. For the convenience of the public W&M Deptt. has been divided into Nine Districts. The applicant can submit his application for grant of licence to the Zonal Officer of the concerned district.

5. Who is packer ?

Any person or a firm, which pre-packs any commodity whether in any bottle, tin, wrapper or otherwise in units suitable for sale, is a Packer. Packers need to register themselves with this Department.

6. What is pre-packed commodity?

Any commodity which, is placed in a package without the purchaser being present, is of whatever nature so that the quantity of the product contained therein has a predetermined value which can’t be altered without opening of the package, is a pre-packed commodity.

7. Can a dealer charge legally more than the maximum retail price mentioned on the package?

No, overcharging is an offence for which the trader can be prosecuted.

8. What is calibration?

Verification and stamping of the capacity of the Vehicle Tank or its compartment or any equipment is called Calibration.

9. What is the validity period of any Weight or Measure?

Name of the Weights

Validity Period

Cast Iron Weights

Two Years

Bullion Weights

Two Years

Counter Machine

Two Year

Beam Scale

Two Year

Electronic Scale

One Year

Platform Machine

One year

Steel Meter

One year

Volume measures

Two year

Peg measures

One year

For the facility to the public the Government have created four Quarters (A) Jan. to March (B) April to June (C) July to September (D) October to December.

For example:- Any Weight or Measure got verified in January it can be re-verified up to next due (A) Quarter i.e, within January to March without any penalty.

10. Who is the competent Authority for grant of Licence to Packer/Manufacturer/ Dealer/Repairer in Weights & Measures?

The Controller, Weights & Measures is the competent Authority to grant Licence for Manufacturer/ Dealer/ Repairer in Weights & Measures. Registration as Packer/Manufacturer/Importer of packaged commodities is also done by the controller.

11. What are the precautions to be taken by a person while purchasing Pre-Packed Commodities from Whole seller/ Supplier/ Manufacturer/ Shopkeeper?

Every person who either purchase or sells any Commodity in Pre-packed shape should ensure that it bears the following declarations:-

a. Name and complete address of the Manufacturer, Packer and / or importer of the packaged commodities.

b. Net contents in terms of weight, volume or number.

c. Date of manufacture/packing/import of the commodity (month and year).

d. Maximum Retail Price (inclusive of all taxes).

e. Generic name of the commodity.

f. Customer Care Number with name, address, Telephone No. of the person/office which can be contacted in case of consumer complaints.

g. Size, if applicable

Note: For detail please see Rules 6 of Legal Metrololgy (Packaged Commodities) Rules, 2011.

12. What are the requirements while purchasing the IMPORTED Items?

The followings are the compulsory declaration required on a packet which have been imported and available for sale:

a. Name and complete address of the Manufacturer, Packer and / or importer of the packaged commodities.

b. Net contents in terms of weight, volume or number.

c. Date of manufacture/packing/import of the commodity (month and year).

d. Maximum Retail Price (inclusive of all taxes).

e. Generic name of the commodity.

f.    Customer Care Number with name, address, Telephone No. of the person/office which can be contacted in case of consumer complaints.

g. Size, if applicable

13. What are the items on which the Packaged Commodities Rules, 2011 are not applicable?

The following are the items on which the Packaged Commodities Rules, 2011 are not applicable:-


1. Packages of commodities containing quantity of more than 25 kg or 25 ltrs excluding cement and fertilizer sold in bags up to 50 kg.

2. Packaged commodities meant for industrial consumers or institutional consumers only.
3. Fast food items packed by Restaurant/hotel etc.
4. It contained scheduled formulations and non-scheduled formulations covered under the Drugs (Price Control) Order, 1995 made under section 3 of the Essential Commodities Act, 1955 (10 of 1955)
5. Agriculture farm produces in packages of above 50 Kg.

6. The net weight or measure of the commodity is ten gram or ten milliliter or less, if sold by weight or measure.

Note: For details please see Rule 26 of the Legal Metrology (Packaged Commodities) Rules, 2011.

14. Can a person sell or use unstamped weights or measures?

No, Weights or Measure shall be sold or offered, exposed or possessed for sale or used or kept for use in any transaction or for industrial production or protection unless it has been verified & stamped that too by a licenced manufacturer/dealer of Weights & Measures.

15. Is the licence issued under Weight & Measure Act transferable?

No, A licence issued or renewal under this Act is not saleable or otherwise transferable.

16. What is the penalty, if a person fails to get the weights or measure, verified or re verified in due time?

Whoever, being required to present any weight or measure for verification or re-verification, omits or fails without any reasonable cause to do so, shall be punished with fine of five thousand rupees and such weight or measure can be seized on inspection.

18. Is the licence for manufacturers/repairers/dealers of any weights & measures is compulsory under the Legal Metrology Act, 2009. If yes, what are the fees for the licencees & requirements of the Department?

Yes, under rule 11 of the Delhi Legal Metrology (Enforcement) Rules, 2011, no person shall make, manufacturer, repair, sell any weight or measure unless he holds a valid licence. The fees for the Licenses have been prescribed under Schedule IV of the Delhi Legal Metrology (Enforcement) Rules, 2011 and the guidelines have been given along with the prescribed application form which is also available on the Department Website www.weights.delhigovt.nic.in

19. Where the consumer can complain in case he finds any violation of Weights & Measures Laws?

He can complain in the Office of Controller of Weights & Measures or in the Office of concerned District.

20. What is the penalty if a person uses faulty weights or measures?

The persons can be fined of Rs. 5000/- and for second or subsequent offence, the persons could face imprisonment.

21. What is the penalty if a person charges more than MRP?

He shall be punished with fine which may extend to Rs. 2000/- per partners/Directors as per constitutional status of the firm/company.

22. Is it mandatory for the user of Weights & Measures that he gets them verified and stamped only through licensed Dealer / Repairer?

No, it is not mandatory. The user himself can get the Weights & Measures verified & stamped from the legal metrology officer of concerned District

23. Can any person use for commercial purpose any non verified weights & Measures?

No, a person cannot use any unverified & unstamped Weights & Measure in any circumstances. He must use weights & Measures verified and stamped from Weights & Measures department.

24. Who is the competent authority to register any person who intends to import or export any Weights & Measures?

Registration of importer is done by the Director Legal Metrology, Govt. of India.

25. What are the instances where stamping and verification is not necessary under the Legal Metrology Act, 2009?

The provisions of this Act, in so far as they relates to the verification and stamping of Weights & Measures, shall not apply to any Weights & Measures which is

(a) Used in any factory exclusively engaged in the manufacture of any arms, or ammunition or both, for the use of the armed forces of the union.
(b)
Used for scientific investigation or for research.
(c) Manufactured exclusively for export.

26. What are the words or expression which can not be used on the pre-packed commodities?

The following words or expression of a similar nature shall not be used which create misleading or inadequate impression: ‘Jumbo’, ‘Giant’, ‘full’, ‘family’, ‘huge’, ‘extra’, ‘economy’, ‘large’, ‘colossal’, ‘king’, ‘queen’

27. Where to make application for registration as Packer or importer?

Application can be made in the Office of Controller Weights & Measures.

28. Can a packer may paste stickers on printed MRP on the plea of rate revised?

No.

29. Can a chemist may overcharge beyond MRP on plea that medicine are not covered under Weights & Measures Rules?

Yes, if the drug is covered under the Drugs (Price control) order.

30. Where the complaint regarding short delivery of LPG / Petrol can be made?

In the office of controller or the concerned district office

31. What is the penalty if short weight cylinders are sold?

The person can be prosecuted by the Department and a fine of Rs. 10000.00 can be imposed upon the accused.

Where are courts of Weights & Measures Department made to protect the rights of the consumers? Can anybody lodge the complain there ?

The complainant can file the complaint at the Head Office of the Department or any of its Zonal/District office either by writing or on telephone. The Department files complaint against the accused parties before the Hon’ble Courts of Metropolitan Magistrate, Karkarduma & Patiala House Courts.

33. Where complaints can be made of Weights & Measures Deptt. about short Weighment? If there is necessary to disclose identity to make such complaints ?

Complaints can be made to the Controller or any district office over telephone or in writing or by email.

34. Where complaints can could be made against the officials of the department ?

In the Office of 1) Controller or 2) Director Vigilance or 3) Principal Secretary cum Commissioner Food & Supplies, K-Block, Vikas Bhawan, New Delhi-110 002.

35. What work is looked after by the Weights & Measures District Offices ?

The Weights & Measures Districts take care of the stamping and verification of Weights & Measures like Petrol Pumps, Weights, Electronic and Mechanical Weighing Machines and also keep a check on the accuracy of Weights & Measures in Delhi

36. How the stamping is done in the Weights & Measures District ?

Every Weights & Measures is checked for accuracy and after submitting the prescribed Govt fees, the Weights & Measures stamped by the special seal provided by the District and verification Certificate is issued simultaneously, the request has to be made for the stamping.

37. How the Weights & Measure District organized ?

The Weights & Measures is organised in the nine districts and the work of verification is looked after district wise. The District is looked after by the Zonal Officer along with Legal Metrology Officer and Manual Assistant. The Govt. fees is deposited district wise and the verification is done in the labs in Nine districts itself and the Verification Certificates are issued from there itself.

38. What is the process of verification / stamping of Weighing and Measuring instruments used by the commercial establishment?

The step by step process of verification / stamping of Weighing and measuring instruments used by the commercial establishments is given as under :

In case of new Weights & Measures instruments :

1. The manufacturer of the weighing and measuring instruments is responsible for getting initial stamping done in r/o the instruments manufactured by him, before they are sold in the market.

2. The manufacturer or his authorized representative brings the weighing and measuring instruments to the concerned zonal / district laboratory of W&M Department on the laboratory days.

3. These goods were counted and checked by the manual assistant at the entry of laboratory / district office and a gate pass is issued in r/o these items.

4. Then the requisite fees for the stamping / verification is deposited by the manufacturer or his authorized representative at the cash counter.

5. After the fees is deposited, the weighing & measuring instruments are tested in the laboratory for their accuracy.

6. If these instruments were found to be within their accuracy limits, they were stamped by the concerned Legal Metrology Officer and a verification certificate is issued in r/o those instruments which passes the accuracy test. The stamp of the Legal Metrology Officer shows the ID No. of the LMO, year of stamping and the quarter in which the instrument is stamping (i.e. A, B, C, D). Further, the verification certificate mentions about the date of verification / stamping, next due date, type & class of instrument verified and its maximum permissible error.

7. Instruments which fails the accuracy tests were rejected by the Legal Metrology Officer concerned and the manufacturer is asked to get them rectified before they can be stamped.

8. Goods were taken out of the zonal/district laboratory only after the gate pass issued is presented by the manufacturer or his representative.

In case of old / used Weights & Measures instruments :

The procedure for verification / stamping of old instruments is the same as that of the new goods except that the old instruments were brought to the zonal / district laboratories by the owner of these instruments or they are brought by the licenced repairer of these instruments after repairing them. In case the goods are brought by the repairers, they should be duly authorized by the owners to get them verified / stamped at the zonal laboratories.

In some cases, if at the request of the user of weight or measure, verification is done at any premises other than the office or camp office of the LMO, an additional fee shall be charged at half the rates as specified in Schedule IX and the user of weights and measures shall pay the expenses incurred by the legal metrology officer for visiting the premises including the cost of transporting and handling the working standard and other equipment, subject to a minimum of rupee one hundred.

Moreover, no additional fees is payable in case of vehicle tanks, dispensing pumps, weigh-bridges, dormant platform machines and such other weight or measure which cannot, and should not be moved from its location and weights & measures stamped in the premises of a manufacturer or stockists of such weight and measures.

If a weight or measure is presented to the legal metrology officer for re-verification after expiry of the validity of the stamp, an additional fee at half the rates specified in Schedule IX shall be payable for every quarter of the year or part thereof.

Section 24 of the Legal Metrology Act, 2009 and Rule 14 & 15 of the Delhi Legal Metrology (Enforcement) Rules, 2011 deals with the verification / stamping of weights or measures.


39. Is this mandatory to get verification stamp on taxi meters ?

Yes, it is mandatory to get the verification stamp of this Department on the auto / taxi meters.


40. Can Taxi Meters be manipulated, how can the consumers made aware of any such possibility ?

No manipulation can be done in the auto / taxi meters, without opening / breakage of seal. The seal / stamp of this Department is affixed on the meter of the auto / taxi and is visible at the back of the meter.

Consumer can check the accuracy of the meter by verifying that the meter downing is Rs. 25/- in case of autorickshaws and Rs. 25/- in Taxis. Further, if the meter shows an increment of Rs. 0.85 per 100 meter in auto rickshaws and Rs. 1.40 per 100 meters in Taxis than the meter can be said to be not manipulated.


41. What are the penalties for breakage of seal of the dispensing units used in petrol pumps ?

Under the provisions of Section 26 of the Legal Metrology Act, 2009, whoever tempers with or alters in any way any weights or measures with a view to deceiving any person or having reason to believe that any person is likely to be deceived thereby, except where such alteration is made for the correction of any error noticed therein on verification, shall be punished with fine up to Rupees Fifty Thousand and for the second or subsequent offence with imprisonment for a term which shall not be less than six months but which may extend to one year or with fine or with both.
42. How can a consumer ensure that any W & M equipment used are according to standards ?

Consumer can ensure the accuracy of the weights & measures equipment by checking the verification stamp/seal of the Legal Metrology Officer on the equipment. The seal / stamp show the code / ID no. of the legal metrology officer, year and quarter of verification of the equipment. Also, the users of weights & measures equipment are supposed to display the verification certificate issued by this Department at the conspicuous place in their establishment.

Further, as per the sub-rule 4 & 5 of Rule-21 of the Delhi Legal Metrology (Enforcement) Rules, 2011 every user of weight or measures:

(a) To ensure a proper check of the accuracy of a weighing instrument the user shall keep at the site of each weighing instrument duly verified and stamped weights equal to one-tenth of the capacity of the instrument or one tonne capacity of weights and consumer can also check the accuracy of weighting instruments.

(b) To ensure proper delivery of the Petrol / Diesel pumps the retail dealer of the pump shall keep a verified five litre/ten litre capacity measure in his premises and check the output from the pump every day to ensure its correct delivery. In case of any short delivery the dealer shall stop the delivery through the pump immediately and inform the legal metrology officer concerned to recalibrate the pump.


43. What is the process to issuance of license for Manufacturer / Dealer / Repairer of equipments of weight and measures ? What is the criteria kept in mind ?

The process & the criteria of issuance of license for Manufacturer / Dealer / Repairer of weights & measures have been mentioned in the guidelines issued by this Department for the issue of licences.

44. What are the conditions under which a license can be cancelled ? Are there any other penalties for alteration in Weights & Measures equipments ?

License for manufacturer / dealer / repairer of the weights & measures can be cancelled if the licencee violates any of the conditions as specified in the guidelines for issue of licences or in case the licencee submits false information for obtaining licence.

Section 23 of the Legal Metrology Act, 2009 read with Rule 12 of the Delhi Legal Metrology (Enforcement) Rules, 2011 deals with the suspension and cancellation of licences.


45. Does this department address issues of consumer rights in relation to Weights & Measures?

Yes.


46. What is the procedure to lodge complaint against the officials of the Weights & Measures Department and against the business establishments for violation of the provisions of Weights & Measures laws ?

Complaints against the officials of the Weights & Measures Department and against the business establishments can be lodged at the office of the Controller (W&M) by letter, telephone (Ph. 23379266), Fax (23379267) or through e-mail at cwmd@nic.in.


47. What is the process of registration of Packer / Manufacturer / Importer of Packaged Commodities ?

The registration of packer / manufacturer / importer is done by the Controller (W&M). The applications for registration were received in the zonal / district offices of this Department on the basis of the area of their jurisdiction. On the receipt of the application, it is scrutinized by the zonal officer concerned or the official deputed by him and if it is found in order as per the guidelines issued, he receives the registration fees. The zonal officer then puts up the certificate of registration to the Controller (W&M) for his approval & signature.

 

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Last Updated : 22 Mar,2014