The said complaint is entered by area inspector in the complaint register maintained in each district on the day it is received

Concerned area inspector conducts inspection of the said establishment and submits his findings/inspection report in the office.

ALC of the districts examines the inspection report and wherever the defaulting management fails to produce statutory records at the time of inspection to labour inspector, challan is filed against such managements/employers under the provisions of relevant Laws by the Labour Inspector in the Court of Metropolitan Magistrate.  The complainant Worker/ Union  is also intimated about the action taken on his complaint

Individual termination cases of workers are received directly by ALC/LO in the district, wherein preliminary enquiries held and efforts are made to resolve the dispute by conducting informal discussion with the concerned management.  In case it is not resolved, the concerned workman is issued an advisory letter to file a claim directly in Labour Court for expeditious disposal of his claim of termination of services through adjudication machinery.  This is completed within one-month timeframe

In other claims pertaining to disputes regarding general demands, bonus, termination of services of number of workers, regularization of service etc. etc. and individual termination cases where workman prefers to file his claim before Conciliation Officer instead of directly filing his claim before Labour Court, in all above matters three copies of claim are filed by workman directly or through his authorized and registered trade union before the Conciliation Officer i.e. ALC/LO

ALC/LO on receipt of the claim fix the date of hearing on the same day and conciliation notice, duly signed by Conciliation Officer is sent to management along with copy of the claim intimating the date of hearing.  By and large 15 days time is given to the management for filing their reply to the claim.

On scheduled date of hearing both the parties appear before the Conciliation Officer, in case reply is filed by the management, copy of the same is supplied/given to the workman/union representative and further date of approximately 15 days is given to workman/union to file their rejoinder if any.  During this process of conciliation proceedings efforts are made to induce both the parties to settle/resolve the dispute.

In case the dispute/case is not resolved, a failure report under Section-12 (4) of Industrial Disputes Act. 1947 is submitted by Conciliation Officer to Deputy Labour Commissioner with the recommendation to refer the dispute to Labour Court/Industrial Tribunal with proposed terms of reference which is based on contentions of both the parties. This process is by and large completed within three months of receipt of the claim.

In case the management fails to appear in conciliation proceedings on scheduled dates so fixed by Conciliation Officer, the proceedings are carried out ex-parte against the management and the dispute is referred to Labour Court/IT as the case may be, by the Deputy Labour Commissioner for adjudication.

Reference order is sent to both the parties for intimation.  This process is completed within three months

Complaints received are examined and investigated by ALC/LO and due opportunities are afforded to both the parties to submit their contentions

In case the management fails to appear, a show-cause notice giving 15 days time is afforded to management and the reply if any filed by the management is taken on record, copy of the same is given to the workman/union for their comments

After hearing both the parties in detail and after examining their contentions and arguments, the discussions are concluded to enable the officer to send the report in the matter

In case the union/workman is able to establish his case against the management a proposal for prosecution of the management is submitted to appropriate government/Labour Commissioner through District Under Secretary/DLC and JLC setting out details and reasons for prosecution

Secretary (Labour) on receipt of prosecution proposal examines the same and after granting approval the file is further submitted for approval of Chief Secretary and Lt. Governor.

After grant of approval for prosecution by Lt. Governor, prosecution against the defaulting management is filed in the Court of Metropolitan Magistrate by authorized officer of the Labour Department.  This process is generally completed within four months from the date of receipt of the complaint and the complainant is duly informed about the same

Claims regarding non-payment of gratuity dues are directly filed before controlling authority under Payment of Gratuity Act i.e. ALC/LO by the claimant.

On receipt of claim, notice for appearance before controlling authority is sent to management by controlling officer and after due opportunity and hearing of both the parties necessary orders are passed by Controlling Officer within one year or so from the date of receipt of claim.

In case aggrieved party prefers to file an appeal against the order of Controlling Officer the same is filed before appellate authority/DLC by the appellate and the appellate authority after affording due opportunities to both the parties pass necessary orders, modifying the order of the Controlling Officer and or upholding the order of Controlling Officer.  Appellate Authority by and large completes/issues necessary orders within six months from the date of filing of an appeal.

Under above mentioned Acts District Deputy Labour Commissioners perform quasi-judicial functions and are required to follow provisions of the above acts along with CPC while processing the claims. Efforts are made by Deputy Labour Commissioners for expeditious disposal of the claims. Necessary administrative directions have also been issued to all Deputy Labour Commissioners from time to time for speedier disposal of the claims.<

Issue of licence and Registration Certificate under Contract Labour Act.1970 is issued by Deputy Labour Commissioners of the District within 15-20days of receipt of application.

Certification of draft standing order is done by District Deputy Labour Commissioners within 4-6 months from the date of receipt of draft standing order under intimation to management/union/worker representative

Application for registration of a trade union is received in the concerned district based on the address of establishment or address of office of Trade Union and after examination and verification of facts as per the provisions of Trade Union  Act. 1926, the applicant union is granted a Registration Certificate by Deputy Labour Commissioner/Deputy Registrar, Trade Union

Mandatory annual returns under Trade Union Act. 1926 are also received and examined by concerned district  and any dispute/issue regarding registration/re-registration is processed by Deputy Labour Commissioner/Deputy Registrar,Trade Union of the district