The department was created with a mission to promote growth of industrial and commercial activities by ensuring harmonious relationship between employer and worker providing statutory cover to the workman through preventive, conciliatory effort, adjudicatory , punitive action and promoting welfare activities through planning process to alleviate the suffering of the working class in the National Capital Territory of Delhi.

The Department is bound to its commitment of speedy and timely redress of grievances of workers, effectiveness of conciliation  machinery to resolve disputes and transparency in the working by creating E-enabled/online/internet based system like online registration of shop establishment, complaint monitoring system etc.

There is paradigm shift in working of the department  apart from regulatory function as envisaged  under the various Acts/Statutes. The department is increasing its functioning towards health safety welfare of workers in organized sector and specially construction workers in unorganized sector and also to BPL vulnerable and most vulnerable sections of the society. There is a  shift in approach from beneficiary to entitlement holder.

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Sincerely