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Institute of Human Behaviour and Allied Sciences
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Citizen Charter
INSTITUTE OF HUMAN BEHAVIOUR & ALLIED SCIENCES, DELHI


OBJECTIVE

This Citizen Charter seeks to provide framework, which enable our users to know:

What services are available in this Institute, the quality of services, and the means through which complaints regarding denial or poor quality of services will be redressed?

Accordingly, the citizen charter will let the user know about :

Location

Type of Hospital

Services Provided 

Grievance Redressal

Other Available Facilities

User Responsibilities



General Information

Location:

The Institute is located in East Delhi (Trans Yamuna) at Dilshad Garden (Road No.64 and is very close toDilshad Garden and Nand Nagri , DTC Bus Terminals adjacent to SDN Hospital, G.T.B. Hospital and G.T. Road.


Bus Routes for Hospitals : 280, 281, 164, 33, 333, 212, 375,205, 235, 239,  GL 36


Nearest Metro Station:  Jhilmil and Mansarovar Park


Status of the Hospital:

 This Institute (IHBAS) is a tertiary level teaching Institute providing outdoor and indoor services for psychiatric and neurological diseases to all patients from Delhi as well as adjoining States.


OPD services
General OPD ( Morning) Special OPD (Afternoon)
Psychiatry services Child and adolescent Psychiatry Clinic
Neurology Services Mental Retardation Clinic
 Neuro-Surgery Services
DATRC Clinic
Clinical Psychology Services Marital & Psychosexual Clinic
Psychiatric Social Work Services Tobacco Cessation Clinic

Neuro Behaviour Clinic

Movement Disorder Clinic

Epilepsy Clinic


Emergency Services Inpatient (Admission) Services
Psychiatric Services Psychiatric Services
Neurology Services Neurology Services
Short Observation Facility Neuro- Surgery Services
Emergency Laboratory & Imaging Services
Community Based Services Laboratory Services
Jahangirpuri Patholog, Microbilogy,Neurochemistry, NPP
Dwarka ECT Services
Moti Nagar Physiotherapy Services
Chhatarpur Occupational Therapy Services
Timarpur Behaviour Therapy Services
Jama Masjid (For Homeless Population)
Yoga Treatment Centre

Mobile Mental Health Unit (MMHU) Services


The team operates from 9 A.M to 5 P.M on all working days.MMHU Help line no. 011-22592818, Mob: 9868396910, 9868396911.

ICTC Centre (HIV/AIDS Counseling and Testing Services


Emergency Services


Psychiatric and neurology emergency services are available round the clock.


OPD SERVICES are available and to know more about them click here.


       

S. No Services Room No. Charges

1.

EEG Adjacent to Neuro Ward

No charges*

2.

EMG -do-

No charges*

3.

ECT Adjacent to Open Ward

No charges*

4.

ECG -do-

No charges*

5. X-ray Radiology Wing No charges*
6. USG -do- No charges*
7. CT SCAN Diagnostic Block No charges*
8.MRI (services currently not available)


* Investigation charges as applicable are billed to govt. serving patients and no charges to patients with family income less than Rs. 3000/- per month.

Most of the medicines prescribed by the doctors are usually available on Pharmacy Counters free of cost. Medicines are usually given for fifteen days to new OPD patients and for one month to old patients. 
   

 
Nature of Grievances Person to be Contacted for Redressal
MO-In Charge , (Mental Health Act) Dr. N. G. Desai, Prof. Psychiatry & Director
Administration Sh. S.K Singh
Officiating Joint Director (Administration)
Hospital Services Dr. Deepak Kumar

Associate Prof. & Head(Psychiatry)

& Deputy Medical Superintendent

Security Dr. Vijender Singh
Associate Professor (Psychiatry)
Housekeeping & Sanitation Dr. C. B. Tripathi,  
Associate, Professor (Biostatistics)
Pharmacy Dr. V.K.S Gautam, 
Associate Prof. (Neuro Surgery)
Medical Store Dr. V.K.S Gautam,
Associate Prof. (Neuro Surgery)
Account Section
Sh. Rao P Sreenivasa
 Sr. Account officer,
Nursing Care Mr. Anil Kumar Rai
A.N.S.
Quality of Food Ms. Vibhuti Rastogi 
Dietician
Officer In-Charge Reception
Dr. Pankaj Kumar, 
Associate Professor (Psychiatry)
 

For INPATIENT SERVICES click here.

i) MD Psychiatry course started from 2003 with Two students per year under the aegis of Delhi University. Now it has been increased to 04 students. The degree recognized by MCI.


MD(Psychiatry) Seats have been increased from Four to Eight from the academic Year 2017-18.


ii) DM Neurology course started from 2008 with One candidate per year under the aegis of Delhi University.Now the seats have been increased to 3 candidates/per year from July, 2010 and degree recognized by MCI.

iii) M. Phil. (Clinical Psychology) course started from October 2004  under the aegis of Delhi University with 15  students per year at present.The degree recognized by Rehabilitation Council of India (RCI).

iv) DNB Neurology course has been suspended till further information.

 

Other facilities available are as under 

*        Cold Drinking Water

*        Wheel Chairs and trolley are available in OPD and Emergency

*        Free Vehicle parking

*        Standby Electric Generator

*        Adequate public conveniences


Hostel Facility:
Hostel along with mess facility is available and it has 151 rooms and large dining hall.


Parking charges:
Free parking facility.

*The success of this Institute depends on the support we receive from our users.

*Please try to appreciate the various constraints under which the hospital   is  functioning

*Please do not cause inconvenience to other patients.

* Please help us in keeping this Institute and its surroundings neat and clean.

*Please use the facilities of this Institute with care.

* Beware of touts.

*The Institute is a ‘No Smoking Zone”.

* Please refrain from demanding undue favours from the staff and officials.

*Please provide useful feedback and constructive suggestions.  These  may   be addressed to the Director/Medical Superintendent or Joint Director (Admn).

*Please bring your old OPD Card when you visit next time.

* Please come on specific OPD days which is mentioned on your OPD Cards if you have no emergency.

*If you come on wrong day, you will get medicines only for 3 days.

In-patients

Description

Facility

Charges per day (in Rs.)

 

Private Wards 

Air-conditioned with bathroom (Single)-02

600

Single Non - Air conditioned without bathroom-03

250

 

Diet

Optional for Private Rooms

50

 

Medical Certificates

Admission & Discharge

30

Fitness

30

Medical certificate for insurance claim

100

 

Medical Board

Routine

100

Special/ Appeal

200

OPD

Registration

Every Visit

10

Physiotherapy & Occupational Therapy

 

Inpatient & Outpatients

25

ECT

 

ECT

160

Special Investigation

 

Pentothal interview/session

60

Alcohol challenge/session

70

Psychiatric Social Work

Home visit

Up to 5 km

50

Beyond 15 km within city limit

75
 
 Charges wherever not mentioned are under consideration.
 
 

 

Investigation available

Charges (in Rs.)

DIRECT MICROSCOPY

 

Gram stain/CSFSemil

30

 

Ziehl Neelson stainning

30

 

India ink preparation

30

 

Leishman/Giemsa stain

30

 

Stool for ova/cyst

25

 

Stool for occult blood

25

 

P/S for malaria parasite

25

SEROLOGICAL / IMMUNOLOGICAL TEST

 

Anti streptolysin-O test

75

 

C-Reactive protein

50

 

Rheumatoid factor (RA factor)

50

 

WIDAL test

60

 

Test for syphilis-VDRL/RPR

50

 

Test for syphilis-TPHA

200

 

Antigen detection for malaria parasite

200

CULTURE for

 

Urine/Pus

75

 

Stool/Sputum

100

 

CSF/Blood/ body fluids

150

 

AFB culture

150

ELISA for

 

HIV 1and 2 antibodies

200

 

HbsAg (Hepatitis B surface antigen)

200

 

HCV antibodies

200

 

Measles antibodies

200

 

T. solium antibodies

200

 

Anti ds DNA antibodies

200

 

CMV antibodies

200

 

HSV 1 IgM antibodies

200

 

Western blot

1000
 
 

Nature of the test available

Charges (in Rs.)

Serum Lithium

96

Serum Carbamazepine

360

Serum Phenytoin

360

Serum Valproic acid

300

Phenobarbital

360

Homocysteine

600

Serum Levetiracetam

to be fixed
 
 

Investigations available

Charges (in Rs.)

Complete hemogram (Hb, TLC, DLC, RBC, and  Platelet Count) HMG

80

Haemoglobin

15

TLC/DLC

25

ESR

15

Peripheral smear examination

20

Platelet count

25

Reticulocyte count

25

Absolute eosinophil count

25

Absolute  neutrophil count

25

L.E. cell phenomenon

25

PT/ PTTK/INR

50+50

BT/CT

15+15

FNAC

50

PAP Smear

80

Iron/HBC

50+50

Blood grouping

40

HbF (alkali denaturation test)

20

Osmotic fragility

25

Small Biopsy

100

Urine R/M

25

Urine R/E

10

Urine Pregnancy Test

50

Urinary Ketone

20

 

 

Urinary porphobilinogen/urobilinogen(qualitative)

15+15

Urinary Bilesalt/Bilepigment

20+20

CSF cytology

150

Sickling test

25

Bone marrow Examination

100

Urinary Bence Jones Protein

20

Urinary sugar(qualitative)

10

Exfoliative cytology

50

pcv

25

Clot retraction time

25

Peripheral smear for MP

20

Urine routine/microscopy

25

Urine for occult blood

20

Fresh biopsy sample frozen sections

50

Enzyme histochemistry

100

Immunonstochemistry (per antibody)

250
 
 

 

ASSAY

CHARGES  (In Rs.)

SUGAR

Fasting

Random

Post Prandial (PP)

25.00 25.00 25.00

GTT 5 samples

120

GCT

25

Glycosylated Haemoglobin

130
KIDNEY FUNCTION TESTS

Urea

30.00

Creatinine

35.00

Creatinine Clearance

70

24 hrs urine protein

35

Uric Acid

40

ELECTROLYTES

Sodium

50.00

Potassium

50.00

Calcium

40.00

Phosphorus

40.00

LIVER FUNCTION TESTS

Bilirubin

70.00

SGOT

40.00

SGPT

40.00

Alkaline Phosphatase

80.00

Total Protein

25.00

Albumin

25

GGT

100

A/G Ratio*

-

LIPID PROFILE

Total Cholesterol

60.00

Total Lipid profile

200.00

Serum Triglycerides

80.00

HDL Cholesterol

80.00

VLDL Cholesterol

-

LDL Cholesterol*

-

LDL/HDL Ratio*

-

Cholesterol/HDL Ratio*

-

CSF CHEMISTRY

C.S.F. Sugar

25

C.S.F.Protein

35

C.S.F.Chloride

60

THYROID FUNCTION TESTS

T3, Total

100.00

T4, Total

100.00

TSH

150.00

 

T3,T4,TSH

275.00

OTHERS

CK

100.00

CK-MB

120

 

Ammonia

150

 

Free T3

100

 

Free T4

100
* To Be Proposed
 
 
ELECTROPHYSIOLOGY LABORATORY 
 

Name of the tests

Charges (In Rs.)

EEG

300/- 100/-for subsequent EEG within 1 year

EEG with video monitoring

500.00

EMG

500.00

NCV

300/-

EPVEP/BERA

200/-

SSEP

300/-

TSA Test

400/-

ENMG (NCV+ EMG)

600/-

Blink/RNS/others

200/-

Quantitative Sensory Analyzers

200/-

Lumber Puncture

50.00

ICU Charges per day

1000.00

ICU Charges with cardiac monitoring

1200.00

Ventilator charges

700.00

Oxygen Therapy

500.00

ABG Analysis

400.00
 
 

Name of the test

Charges (in Rs.)

Blood glucose

20/-

Urine glucose

10/-

Urine Ketone

10/-

ABG estimation

400/-
 
 

Description

Charges (in Rs.)

Cognitive Functions

400

Personality & Interpersonal Relationships

400

Cognitive Potentials

250

Specific Functions

150

Diagnostic Clarification

400

Neuro Psychological Assessment

500

General Assessment

700

Specific Learning & Abilities

200

Behaviour Therapy

Initial Session

200

Subsequent Sessions

100

Psychotherapy

Initial Session

200

Subsequent Sessions

100
 
 

Investigation available

Charges ( in Rs.)

X-Rays

a)       “15X”12”

       b)    “10X”12”

       c)    “10X”8” 

  50.00
50.00 50.00

Carotid Doppler

400.00

Peripheral Vascular Doppler

400.00

Ultrasonography

      a) Upper abdomen

b)      Lower abdomen

c)      Whole 

  250.00 250.00 400.00
Upper & follow through with barium 400.00
Upper & follow through with Gastrogralm contrast 500.00
Barium swallow (heart) with Fluoroscopy 200.00
Small bowel barium enema (enteroclysis) 800.00
Barium enemia (large bowel) 800.00
Angiography (DSA) 1500.00
MRI Services presently not available
CT Scan Services
  1. Brain/PNS/Orbit/Neck/Phyrynx/Larynx/Thyroid ( Plain)
  2. Brain/PNS/Orbit/Neck/Phyrynx/Larynx/Thyroid ( Contrast)
  3. Chest/Upper abdomen/ Lower Abdomen( Plain)
  4. Chest/Upper abdomen/ Lower Abdomen( Contrast)
  5. Abdomen Whole(Plain)
  6. Abdomen Whole(Contrast)
  7. Chest and complete abdomen( Plain)
  8. Chest and complete abdomen(Contrast)
  9. Three Vertebral Lovel(Plain)
  10. Three Vertebral Lovel(Contrast)
  11. Spiral one Spine(Plain)
  12. Spiral one Spine(Contrast)
  13. C.T Guided biopsy skeletral(Plain)
  14. C.T Guided biopsy skeletral(Contrast)
  15. Whole Body(Palin)
  16. Whole Body(Contrast)


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Last Updated :22/Apr/2017