Health & Family Welfare

Location Site Map

Location	Khichripur, Near Kalyanvas Colony/MayurVihar Phase -II , Delhi-110091
Bus Routes	307,118,309,319,211,33
Police Station	Kalyan Puri, 22772287

I. Introduction

This hospital is a Secondary Level 100 Bedded General Hospital for common people. The patients who need super specialty care are referred to Guru Teg Bahadur Hospital or other super specialty hospital as the case may be.

There are seven central registration counters for routine OPD and one counter for staff, Senior Citizen & disabled patient. However, there is another counter which function round the clock in Casualty Block for registration of Admissions of Indoor Patients, which also serves as reception cum enquiry. Directions, signs /indicators at strategic points are available for the convenience of patients in all the corridors.

Average waiting time for routine registration is 15 minutes:

II. Location , Important Information & Site Map Of Hospital

Location of the hospital	Khichripur, Near Kalyanvas Colony/MayurVihar Phase -II ,Delhi-110091
Bus Routes No. Nearest Metro Station	307,118,309,319,211,33
Hospital Phone No. Fax No.	22774145, 22774146 , 22786828, 22786818,22778282 22786808
No. of Beds available	100
Hospital Timings Week Days Saturdays	9.00 A.M.to 4.00 P.M. 9.00 A.M.to 1.00 P.M.
Lunch Break Office O.P.D	1.30 P.M. to 2.00 P.M. 2.00 P.M. to 2.30 P.M.
Emergency & Accident	24 Hours in Porta Cabin
Labour Room	24 Hours Service

III. Services Provided By Institution/Department

A.OUT PATIENT DEPARTMENT

REGISTRATION TIMING:

8.30 A.M.- 12.00 Noon[Weekdays]

8.30 A.M.- 11.30 A.M. [Saturdays]

B. Special Opd Clinics [For Referred Cases Only]

Timings 2.00 P.M.- 4.00 P.M.

S.No.	Speciality	Room No	OPD Days
1	Diabetic Clinic	20,21	Monday & Wednesday
2	Disability Clinic	17,19	Thursday
3	Infertility / ANC Clinic	24,25	Thursday
4	Cancer Clinic	24,25,28,35	Tuesday & Friday
5	Breast Clinic	24,25	Friday
6	Child Guidance Clinic	26,27	Tuesday
7	Antenatal clinic	24,25	Monday & Thursday
8	Post Natal Clinic	26,27	Tuesday & Friday
9	Well Baby Clinic	26,27	Tuesday
10	Immunization Clinic	26,27	Everyday
11	Rectal Clinic	35	Tuesday & Friday
12	Speech Therapy Clinic	28	Tuesday
13	Leprosy Clinic	31	Tuesday
14	S.T.D. Clinic	31	Friday
15	Skin Therapy Clinic	31	Thursday
16	Senior Citizens Clinic	20,21	Sunday
17	DOT/T.B. Clinic	Pota Cabin In front of OPD main gate	Every day
18	PPCTC	42	Monday & Thursday
19.	V.C.T.C.	93	Daily
20	Leprosy Clinic	31	Tuesday

C. DIAGNOSTIC SERVICES PROVIDED:

Services	Charges	Room No.
Laboratory	Free	40 - 46
X-Ray	Free	52-56
Ultrasound	Rs. 50/-*	51 , 57
ECG	Free	06

* Ultrasound charges Free for Indoor patients & Rs. 50/- for OPD patients however incase of extreme poor patients Medical Superintendent may wave off the charges.

D. Accident & Emergency Services

Accident & emergency services are available in all specialties 24 hrs in Accident & Emergency block

	Casualty Medical Officer along with Junior and Senior Residents in all specialties are available round the clock physically.
	Specialist doctors are available on call.
	Emergency Operation Theater is functional round the clock
	Paeds. Emergency is functional in Ward. No. 2 in Indoor block & Gyanae Emergency functions from Labour Room 24 hour
	In case of any emergency like Disaster, Casualty In-charge Dr. Rakesh Singh/Dy Med Supdt/ Med Supdt. May be contacted

Note : In serious cases, treatment/management gets priority over paper work like registration and medico legal requirements. The decision rests with the treating doctor. The patients who needs super specialty level care are referred to other tertiary level Delhi Govt. Hospitals/Higher Center for further treatment

E. Indoor Patient Facilities

This hospital is a hundred bedded hospital which consist of four ward, the detail of which is given below

Ward No.	Ward	No of Beds	Location
1	Obstt. & Gynae	25	Ist Floor
2	Paeds & Paeds. Casualty	25	Ist Floor
3	Female General	25	IInd Floor
4	Male General	25	IInd Floor

In addition to above, 8 beds in Nursery, 2 beds in Neo Natal, 5 beds in Labour Room and 16 beds in casualty,6 beds in ICU,14 beds in post natal ward are available. Food as advised by the dietician is provided free of cost to indoor patients only.

Visitor Timings : Summer 5.00 P.M.- 7.00 P.M.

Winter 4.00 P.M.- 6.00 P.M

F. Operation Theater Facility

There is One Main Operation theaters with Two O.T. Tables, One Emergency Operation theater in causality Block and One Labour Room & Gynaec Operation theater adjacent to Main O.T.

There are 02 No.s of Minor O.Ts. one in Causality Block and another in OPD Block.

The Operation Theatres are well equipped with modern equipments such as Image Intensifier with C-arm, Laparoscope & Hysteroscopy etc. Minimal access Surgery procedures by Laparoscope & Hysteroscopy are performed by Dept. of Surgery, Obst & Gynecology respectively. The deptt of surgery performing basic & advanced laparoscopic procedure.

G. Drug Distribution

Medicines prescribed by the doctors are available as per Delhi Govt. Drug formulary on Pharmacy Counters free of cost. Medicines are usually given for three days for OPD Patients but in special clinics as per recommendations of Specialists.

Pharmacy Timings: During OPD = 9.00 A.M. – 4.00 P.M.

H. Medico-Legal Facilities

Medico Legal and Post Mortem Services are held for 11 Police Station.

I. Facilities For Senior Citizen

A senior citizens clinic is functioning on all Sundays in the OPD Block between 10.00 A.M.- 12.00 Noon. Separate counters for registration and medicine distribution is also running daily

J. Other General Facilities Available

1. Cold Drinking Water

2. Wheel chair and trolley in OPD and Causality.

3. Ambulance is available for referred cases.

4. Public Telephone Booth.

5. Parking facilities.

6. Standby Electric Generators/Invertors.

7. Adequate Public Conveniences.

8. Provision of lifts.

9. Incinerator, Autoclave and Shredder for hospital Bio- waste management.

K. Complaints & Grievances

There are few occasions when our services may not be up to your expectations. Please do not hesitate to register your complaints. It will help us to serve you better. Please contact Dy. Medical Superintendent for attending to all Grievances [Tel No. 22774146].

Every grievance will be duly acknowledged. We aim to settle your genuine complaints at the earliest. Suggestions/ Complaints boxes are also provided in the hospital. If not satisfied please contact the Medical Superintendent [Tel No. 22774145]

L. Right To Information Act

The hospital has implementing provision of both the Delhi Right to Information Act-2001 and Central Right to Information Act-2005.Mr.S.H.Idrishi (PIO) & Mr.Om Prakash (APIO) have been designated as Nodal Officers.

M. Medical Record Department

The Medical Record Department is maintaining the record of indoor patients and the Medico Legal Cases attended by the hospital and also functioning as a large data bank for medical statistics

N. Bio Medical Waste (Management & Handling)

The hospital is implementing bio-medical waste management plan in this hospital. as per the Guidelines of the DPCC thus the hospital has procured and installed double chamber Incinerator, Auto clave and Shredder. This hospital is the only hospital in Delhi which has been declared as Regional Training Centre to award six months certificate course in Bio Waste Management by the IGNOU.

O. T.B. Diagnostic And Treatment Centre (Dot’s Centre)/T.B. Chest Clinic

T.B. Diagnostic and Treatment Center (DOT’s Center) has been started in this hospital w.e.f. 01.11.1998. Daily sputum test and drug distribution is being done

P. Fnac And Pap Smear

Institute of Cytology and Preventive Oncology, I.C.M.R. is providing these facilities once a week. This hospital is a nodal point for Cancer detection in East Delhi

Q. Family Welfare Programme

The family welfare services are being provided by the doctors and other staff as per Guidelines laid down under RCH Program . This Hospital is approved as a M.T.P. and Operating Unit for Tubectomy Centre by the Dte. of Family Welfare. All patients motivated for Ligation and those referred from nearby dispensaries are operated on Daily . M.T.P. with Cu T has been started in this hospital since August , 1997 and are being done Laparoscopic ligation has been started in this hospital since 10.11.1999 and 415 Laparoscopic ligation (Sterilization) have been done during the year 2004-05.

R. Training Centre For RCH.

This hospital is a recognized RCH Training Center by Health & Family Welfare Training Centre, Govt. of Delhi and is conducting hands on training regularly w.e.f. 01.03.2001 for Medical Officers, LHVs. and ANMs, for implementation of RCH Program. Till date, the centre has already conducted 16 such Training Programs (6 for Medical Officers, 6 for ANMs and 4 for LHVs.) These Training Programs are helping in strengthening the grass root level workers in the periphery and establishment of referral linkage.

S. Blindness Control Programs

The hospital has been designated as Base hospital for East District Blind Control Society ( E.D.B.S.) under the Vice-Chairmanship of Medical Superintendent , L.B.S. Hospital for East District of Delhi, the hospital has been upgraded as District Hospital. The activities of the E.D.B.S. are as follows :-

1) To organize screening camps and to detect the Cataract Patients with the help of N.G.O.s and Government hospital and thereafter Cataract operations are performed totally free of cost. 1973 patients were operated in various Government Hospitals and NGO’s East Delhi.

2)School Eye Screening. Under this program students of Govt. Schools are Screened and those students who are detected to have Refractive Errors students are distributed Free Spectacles by East Delhi Blind Control Society.

T. Disaster Management

In case of any natural calamities or national emergencies a proper Disaster Management Plan is being enforced in the Hospital.

IV. Statistics

A. Average Daily No. Of Staff Handling The Patients

No. of Doctors	135
No. of Nurses	103
No. of Para Medicos	55
No. of Auxiliary Staff	150
No. of Administrative Staff	39

B. Average Daily Work Load Handled By Hospital

OPD Attendance	3000
No. of X-Rays	175
No. of Lab Tests	1000
No. of Operations ( Minor & Major)	75
Casualty Attendance	400
Bed occupancy	150%

C. General Stastics

2008-2009

Services	Year	No. of Patients
OPD Attendance	2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012	549756 685506 707844 959453 911375 703298 811531 591364
IPD Attendance	2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012	15873 16080 12338 14590 15525 17162 17235 18384
Operations (Major & Minor)	2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012	20321 21510 13307 19721 19141 27166 25349 32199
X - Rays	2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012	56723 56870 48638 63096 47370 84565 64310 76186
Ultra Sound	2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012	6889 8245 6421 7100 6653 6739 6870 7034
Laboratory Tests	2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012	283906 361067 314894 42530 188110 445266 429286 471724

V. Frequently Asked Questions

Q.No.1 Who are the beneficiary of the Hospital?

Ans: The Hospital provides services to general public.

Q.No.2. Are there any user charges for the services & the medicines provided to the patients?
Ans : All the Services including the medicine provided free of cost to the patients except Ultrasound . For ultrasound Rs 50/- charged from outdoor patients only.

Q.No.3 Is there any Grievance redressal mechanism?

Ans : It has been decided that the visitors who wish to meet the Med Supdt. may give their grievances between 12P.M. to 1 P.M. in the office. The M.S. along with the concerned officers would meet people from 12P.M. to 1 P.M. and attend to their grievances. The grievances would as far as possible be redressed across the table & feedback provided to the complainant.

Q.No.4 Are there any special facilities for senior citizens?

Ans : For Senior citizens there is a separate queue at all counters. Also on Sunday, 10 A.M. to 12 P.M. all services of the hospital are available to senior citizens only

Contact Us

Ph-22786688, 22731394

Contact Person		Contact Number
Dr. Adarsh Kumar	Medical Superintendent	9891263447, 22774145, 22786808(Fax)
Dr. Amita Saxena	Dy. Medical Superintendent	22774146,9582500304
Dr. Alok Kumar	Incharge Blood Bank	9582500332
Dr. L.M. Singh	In-charge (OPD)/ Staff Physician (Male)	9582500318
Dr. Rakesh Singh	C.M.O. In-charge Casuality	22786828, 9582500319
Dr. Yogesh Kushwaha	Nodal Officer (Swine Flu)	9582500223
Dr. Prem Kr. Singh	Nodal Officer I.T.	9582500337
Dr. Naveen Kumar	Incharge. Indoor	9582500324
Dr. Aparna Chatrurvedi	Incharge Labour Room/ Staff Physician (Female)	9582500309
Dr. Sanjeev Kumar	Incharge ICU	9582500336
Dr. Yogesh Kushwaha e-mail----mslbs@ymail.com	Nodal Officer Swine Flu	9582500323