This charter seeks to provide a framework which enables our patients to know:

 
• What services are available in this hospital,
 
• The quality of services they are entitled to, and
 
• The means through which complaints regarding denial or poor quality of service will be redressed.

Vision Statement:

 
• To be perceived as a leading super-specialty tertiary care centre in the country.
 
• To incorporate the latest scientific & technological advances in health care, teaching, training and research activities.

Mission Statement:

 
• To be a centre of excellence which offers safe & quality health care through a humane approach.
 
• To maintain the highest possible standard in all our endeavors.

Standards of Service:

 
• This is a super-specialty tertiary care, referral Hospital of Govt. of NCT Delhi.
 
• It provides medical care to all patients who are referred to the hospital.
 
• Standards are influenced by patient load and   availability of resources, which are generally under strain. On an   average, up to 2000 patients attend the OPD daily. Yet we ensure that   all our users receive courteous and prompt attention.

 General Information: 

•    
  Every Out Patient seeking   treatment at the hospital is registered and issued a Card for recording   symptoms, diagnosis and treatment being provided. 
 
•    
  Boards indicating unit on duty on various days are displayed at receptions and in the main hall of OPD. 
 
•    
  All patients attending OPD and/or admitted in General Wards of the Hospital are treated free of cost.
   
 
•    
  Free diet is  provided to all patients in the General Wards. 
 
•    
  Every patient is given one attendant pass.
   
 
•    
  Lifts are available for access to higher floors. 
 
•    
  There is standby generator to cater to emergency services in case of breakdown of electricity. 
 
•    
  Public Telephone Booths are available at various locations in the hospitals. 
 
•    
  Adequate drinking water and toilet facilities are available. 
 
•    
  Location Guide Map is available near the main entrance of the old building of this hospital. 
 
•    
  Color coded guidelines and directional sign boards are fixed at strategic points for guidance. 
 
•    
  Enquiry counters exist in the OPD Hall and Nursing home during OPD hours. 
 
•    
       

  Doctors wear white aprons and Nurses are in uniform.
•    
       

         

  All Staff Members wear identity cards.
   
 
•    
  A police control room functions round the clock. The control room can also be accessed over phone number: 23234242 - 5054. 

Location:

       1-J. L. Nehru Marg, New Delhi, Near Delhi Gate,

Police Station:

        I.P. State, New Delhi-110002 ( Ph No.: 23370928)

Police Post:

       L.N. Hospital Campus New Delhi. (Ph. No.: 23232294)

Contact: 

Telephone Nos.  (Hospital  Exchange) 

91-11-, 23233001-9, 23234242, 23234568, 23232140, 

23234630, 23234627,23234621, 23235683, 23231190, 

23233646, 23232141. 

E-mail : msgbpant@hub.nic.in 

Web Site : http://gbpant.delhigovt.nic.in

Inquiry : Reception Counter, 24 Hours,                  Ext. No. 5090

Administration:

 OPD Services [Daily except Sundays & Holidays]: 

• Entry From Gate No: 6 /8
 
• Inquiry Room No: 10-B
 
• Wheel Chair Room No: 10-B
 
• Pharmacy (Medicine Distribution): Counter No. 1 to 9

Morning OPD: (Monday to Saturday)  

Registration Timings:

   
• Monday to Saturday 8.30 - 11.30 AM, New Registration, Counter Nos. 2 & 3.
   
• Monday to Friday 8.30 - 12.00 AM, Old Registration, Counter Nos. 1, 4, 5 & 6.
   
• Saturday 8.30 to 11.30 AM. Old Registration, Counter Nos. 1, 4, 5 & 6. 

OPD Timings: Daily OPD 9.00 A.M. to 1.00 P.M.

  Afternoon OPD (Special Clinics):(Monday to Friday) 

Registration Timings: 1.30 PM to 3.00 PM 

Special Clinics Timings: 2.00 P.M. to 4.00 P.M.

Radiology Facilities :

Note: All charges are as per the guidelines of Govt. of NCT Delhi, and fully exempted for BPL card holders.

Blood Bank:

 
• A Blood Bank is available in the hospital which caters to the requirements of the patients.
 
• Blood Bank runs functions under the combined lisence from Drug Controller(India) and Drug Controller GNCTD.
 
• Blood Bank GBPH is recognized as "Blood component separation unit" by NACO.
 
• Blood Transfusion Officer: Dr. N. Shashi Gururaja
 
• The following facilities are also NACO Approved

Working hours: 

   
•      
  24x7 Operation: the Main Lab   is open 24 Hours on all days for Blood grouping, Cross matching and   issuing of Blood and Blood Components to indoor patients, and Platelets   products.   
   
•      
  Blood donation services: 9AM to 9PM Monday to Friday, 9AM to 5 PM on Saturdays.
 

• Charges: All charges are as per the guidelines of Govt. of NCT Delhi, and fully exempted for BPL card holders.

Laboratory Investigations: (Biochemistry, Microbiology, Pathology) 

•    
  Lab Timings:  Emergency Lab functions 24 hours on all days i.e. 24x7.
 
•    
  Reliability and promptness of laboratory results is ensured as tests are done by automatic machines. 
 
•    
  Reports are made available within the shortest possible time.
 
•    
  Venue: Blood Collection Centre G-4 Block-B, Master Amir Chand Block.
    
•    
  Timings: 8.30 am to 11.30 am, Monday to Friday; Saturday.8.30 am to 10.30 am(Blood Collection Centre) 
 
•    
  Charges: No Charges for OPD   patients, charges for inpatients are as per the guidelines of Govt. of   NCT Delhi, and fully exempted for BPL card holders. 

Others Investigations & Procedures:

•    
  Cardiology Department:     

           
  • TMT, Holter & Echo-Cardiography Study
         
  • Location : Arrhythmia Block (all by appointment).
         
  • Charges : Free for all except Nursing   Home Patients. All charges are as per the guidelines of Govt. of NCT   Delhi, and fully exempted for BPL card holders.   

     
  
•    
  Neurology Department:     

           
  • EMG-Room No. 335, EEG-Room No. 335 & NCV Room No.33   
    

  
  

Indoor Facilities:

 
•    
  Visiting hours:        

           
  • Summer- May to Oct. 5.00 pm to 6.30 pm
           
  • Winter- Nov. to April 4.00 pm to 5.30 pm
         
  
•    
  Charges: In   General ward diet, medicines, lab investigation, x-rays and Ultra Sound   are free.  Rs.650/- per day (including diet) are charged in private   wards. Cost of prescribed Medicines, Laboratories Tests & etc. is   also borne by the patients. All charges are as per the guidelines of   Govt. of NCT Delhi, and fully exempted for BPL card holders.
   
  

• Booking & Payment Venue: Reception Counters
 
• Timings: Weekdays 9 am to 3 pm, Saturday: 9 am to 12 Noon
 
• Check out Time: 12 Noon.
 
• Staff Room Beds: There are Six Beds for the staff. All treatment are free
 
• Staff Clinic: (Near Reception)      
         
  • Timings: 9 am to 4 pm daily,  9 am to 1 pm Saturday
       
  

Public Guidance & Grievances: 

• Redressal Cell. Room No.- 416 Chamber of HOD, Biochemistry Department, 4th Floor, Academic Block, Tel: 23237123
 
• Complaints and Grievances:

•      
  There will be occasions   when our services will not be up to your expectations.  Please do not   hesitate to register your complaint. It will only help us serve you   better.  There is a designated committee whose name and location is   displayed in the hospital for attending to all grievances.  Every   grievance is duly acknowledged.  We aim to settle your genuine   complaints within 10 working days of its receipt. If we cannot, we will   explain the reasons and the time we will take to resolve. Suggestions/   Complaint boxes are also provided at various locations in the Hospital.    The hospital grievances committee meets as & when required.  A   public grievance committee exists in DGHS for issues which are not   resolved within the hospital.   
   
•      
  Name, designation and telephone number of the officials concerned is duly displayed at the Reception.
      
  

• Grievance Committee:

Ancillary Facilities:

Right to Information Department:

Attendant Policy: 

• One attendant allowed to stay with one                   patients in this hospital.
 
• Hospital has created waiting areas with                   toilet facility in different places.
 
• Attendant can wait/stay in these waiting                   areas.
 
• Gopinath Sidharth Dharmshala facility is                   also available for G.B. Pant Hospital, Lok Nayak Hospital and                   Guru Nanak Eye Hospital. Attendant can submit the form though                   treating Doctor and forwarded through hospital administration                   for further allotment of Dharmashala room.
 
• Kashi Nath Gotewale Dharmashaa is also                   available with nominal charges with Rs.40/- per bed/per day.
 
•  Common                   kitchen with gas facility (HP Rasoi Ghar) also available in both                   Dharmashala’s the charges for gas usage is Rs.4/- per hour

Rights of patients & their families at G. B. Pant Hospital: 

•    
  Right to be addressed by your   proper name and to be informed about the names of the doctors, nurses   and other healthcare team members involved in your care.
 
•    
  Right to be involved in your   discharge plan; & prior to your discharge from the hospital, you can   expect to receive information about follow-up care that may be needed   after you are discharged. 
 
•    
  Right to be treated with respect and dignity, in a safe and clean environment. 
 
•    
  Right to clarify all your doubts before signing any informed consent form. 
 
•    
  Right to confidentiality for your personal information. 
 
•    
  Right to have an access to your clinical records. 
 
•    
  Right to have continued access to care without intimidation, threat, coercion, discrimination, and other retaliatory action.
   
 
•    
  Right to information and consent   before any research protocol is initiated; right to agree to, or refuse   to, take part in medical research studies. 
 
•    
  Right to information on how to voice a complaint. 
 
•    
  Right to information on the services available at this hospital, provisions for after-hours and emergency care. 
 
•    
  Right to information on your conduct and responsibilities. 
 
•    
  Right to informed consent before   anesthesia, blood and blood product transfusions and any invasive/   high-risk procedures/ treatment. 
 
•    
  Right to inspect and request a copy of your medical records. 
 
•    
  Right to know the expected cost of   treatment, fees for services, payment policies and to be educated about   the financial implications when there is a change in the your condition   or treatment setting. 
 
•    
  Right to make suggestions and express grievances, and receive a personal response to same if so requested. 
 
•    
  Right to personal dignity and privacy during examination, procedures and treatment. 
 
•    
  Right to privacy and confidentiality in care discussions, examinations and treatments. 
 
•    
  Right to protection from physical abuse and neglect. 
 
•    
  Right to receive any information in a   format and language that you can understand; and a right to have an   interpreter if you do not understand the medium of communication. 
 
•    
  Right to refuse treatment - the consequences of which will be explained to you. 
 
•    
  Right to request for a second opinion and change your doctor. 
 
•    
  Right to support your individual beliefs & values and be involved in the decision-making processes. 

Responsibilities of patients at G. B. Pant Hospital: 

•    
  To provide accurate and complete   information about medical complaints, past illnesses, hospitalizations,   medications, pain, and other matters relating to their health. 
 
•    
  To follow the treatment plan recommended by those responsible for your care. 
 
•    
  To be responsible for your actions if you refuse treatment or do not follow the healthcare team’s instructions.
 
•    
  To see that your bills are paid as promptly as possible. 
 
•    
  To follow all the hospital rules and regulations. 
 
•    
  To be considerate of the rights of other patients and hospital personnel. 
 
•    
  To seek information, and in the event you have questions, asking them.
   

Responsibilities of the User: 

•    
  The success of this charter depends on the support we receive from our users. 
 
•    
  Please try to appreciate the   various constraints under which the hospital is functioning.  Please do   not inconvenience other patients. 
 
•    
  Please help us in keeping the hospital and its surroundings neat and clean. 
 
•    
  Please use the facilities of this hospital with care. 
 
•     Beware of Touts.  
 
•    
  The Hospital Is a No Smoking Zone. Violators are prosecuted upto Rs 200/- per offence. 
 
•    
  Please refrain from demanding undue favors from the staff and officials. 
 
•    
  Please provide useful feedback   and constructive suggestions. These may be addressed to the Medical   Superintendent of the Hospital. 

Quality Policy:

 
• G.B. Pant Hospital is committed towards delivering   safe & quality health care that meets the expectations of all its   patients and employees .

THIS CHARTER IS OUR FIRST EFFORT!       

         PLEASE HELP US TO HELP YOU!

     

   

 

Director

G.B.Pant Hospital,  New Delhi