Public Distribution System
Weight and Measures
Guide on Frequent complaints And Grievances
Guide on Frequent complaints And Grievances

A. You can register complaint with the concerned Food & Supply Officer(FSO)/Zonal Assistant Commissioner or to the Control Room at the Headquarter of the Food & Supplies department by dialing 1967 or 1800110841.

A. Your card is not invalid if you don't purchase food articles from the FPS. However, you may make complaint against such a FPS owner with the Food & Supplies Officer (FSO)/Assistant Commissioner (AC) or to the Control Room at the Headquarter of the Food & Supplies department.

A. No FPS holder can so insist. You can register a complaint against the FPS with the FSO/AC or to the Control Room at the Headquarter of the Food & Supplies department.

A. You can compare the food articles with the sample on display at the FPS. If you are not satisfied, you can register a complaint with the FSO/AC or to the Control Room at the Headquarter of the Food & Supplies department at 1967 or 1800110841.

A. You may register complaint against the shop with the concerned FSO/AC or to the Call Centre 's Toll Free Nos. of the Food & Supplies department.

A. You can complain against the Fair Price Shop to the concerned FSO/AC  or to the Call Centre 's Toll Free Nos. of the Food & Supplies department.

A. You should insist on it and, if inspite of that, you don't get it, you may register a complaint with FSO/Zonal AC etc.

A. You may register your complaint on phno-1967 or 1800110841 or a written complaint to the following officers:

Circle FSO Please look up Field Offices under About Us section for address and telephone numbers.

Asstt. Commissioner of the concerned circle Please look up Directory under About Us section for address and telephone numbers.

Additional Secretary (Vigilance) - Please look up Directory under About Us section for address and telephone numbers.

Commissioner (F&S), Please look up Directory under About Us section for address and telephone numbers.

Anti-Corruption Branch, Directorate of Vigilance, Govt. of NCT of Delhi, Room No. 178-184, Old Secretariat, Delhi.

Public Grievances Cell, Govt of NCT of Delhi, M-Block, IInd floor, Vikas Bhawan, I.P. Estate, New Delhi.

Q. Who should I complain to in case I am not granted the license applied for to deal in any essential commodity?

A. You can submit an appeal to Commissioner (Food & Supplies), Govt. of NCT of Delhi, K-Block, Vikas Bhawan, I.P. Estate, New Delhi-110002. Tel. No. 23378759

Q. Who should I contact in case my licensed premise is frequently visited by officials of the Department at short intervals causing me undue harassment?

A. For any kind of harassment, you may contact the concerned Licensing Authority or/and Commissioner (Food & Supplies), K- Block, Vikas Bhawan, I.P.Estate, New Delhi-2.

A. You may ask for identity card of the inspecting official issued by the department before allowing him/her to enter and inspect your premises.

A. You may contact the concerned zonal Asstt. Commissioner or the concerned Addl. Commissioner at their addresses mentioned in the Directory section or Commissioner (Food & Supplies), Govt. of NCT of Delhi, K-Block, Vikas Bhawan, I.P. Estate, New Delhi-110002.

A. You may contact Food & Supplies Officer of the concerned Circle whose address is mentioned under the section "Field Offices" or the concerned zonal Asstt. Commissioner whose addresses is mentioned in the Directory section.

A. You may contact Food & Supplies Officer of the concerned circle or the concerned zonal Asstt. Commissioner.

A. You may contact Food & Supplies Officer of the concerned circle or the concerned zonal Asstt. Commissioner.

A. The following can file complaint under the Act:-

A consumer or

Any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956) or under any other law for the time being in force; or

the Central Government or any State Government

 

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Last Updated : 22 Mar,2014