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Citizen Charter

Delhi Transport Corporation

Citizen Charter

THE CHARTER

This Charter sets out our commitment to provide a convenient, comfortable, regular, punctual, efficient, safe, reliable and eco-friendly bus transit system at reasonable prices benefiting the National Capital.

The aim is to establish an effective & active interface with the commuters to evaluate our performance against their expectations and take appropriate remedial measures to provide them the best possible service.

The Commuters are at the focal point of this Charter and their maximum satisfaction is the main strategic thrust.

RELIABILITY AND PUNCTUALITY STANDARDS

We aim to make our services reliable by way of ensuring their punctuality. We also aim at minimizing the waiting time of the commuters at the bus stands by way of optimizing frequency on different routes as against the actual demand. The Corporate office of the Corporation is Traffic Department, Scindia House, Telephone No.23752769-75.

TECHNOLOGICAL UPGRADATION

We are always keen to imbibe the latest technological advancements indigenously & globally available in Bus Body Designs, Engine Equipment, Technology, Systems etc. so as to be able to provide the commuters a comfortable & efficient Bus Service.

CONTROLLING POLLUTION

DTC is the First Transport in the country to have inducted the CNG Buses in its City Fleet. Not only that, having replaced its entire City Fleet with the CNG buses, the Corporation is the World's Largest Eco-friendly CNG Fleet Operator and, thus, has the pride of its active contribution towards cleaning up the environment of the City.

The Corporation also operates Inter State Services with diesel buses. These buses too are made to undergo Stringent Pollution Checks after regular intervals.

The Corporation has a full-fledged Pollution Control Cell which is entirely dedicated to ensure that its buses plying on the roads do not emit pollution. The buses found emitting smoke are immediately withdrawn from the road & put back only after necessary rectification/s. The telephone number of its Pollution Cell has been displayed in all DTC Buses and any complaint/report about DTC buses found emitting smoke may be telephonically lodged with the Pollution Control Cell at 26811540. DTC has also introduced low floor buses to facilitate disabled and senior citizens.

CUSTOMER CARE SERVICES

  • Special Hire Service: -Apart from the normal services, the Corporation also provides buses to the Citizen of Delhi on Special Hire for marriage parties, picnics, etc.
  • School Bus Service: - The school bus service of the Corporation is preferred the most by the parents of school going children as the safest mode of transport. The Corporation provides the buses to schools within the territory of Delhi on Special Hire.
  • Free/Concessional Passes: - DTC also offers Free Passes to disabled persons, war-widows & their dependents, eminent sport personalities, Freedom Fighters etc. and Concessional Passes to various categories of commuters viz. Students, Senior Citizens, Family members of BPL/AAY Card holder , Journalists, etc.
  • Commuter-Care: - With a view to be able to take better care of its commuters, the Corporation plans -

- To optimize its fleet strength in order to be able to meet the transportation requirements of the people, the City Fleet is targeted to be raised to 6000 CNG buses.

- To diversify & introduce a variety of services to cater to specific needs of different segments of society.

- To equip all its buses with GPS based Automatic Vehicle Tracking System in order to optimize bus availability through realistic/differential scheduling, facilitate quick replacement of buses in case of break-down enroute and provide immediate help to the crew/commuters in case of an accident. Automatic Vehicle Tracking System has already been fitted on a number of buses on experimental basis. AVTS, through Satellite Aided Monitoring, will help in ensuring that the buses strictly adhere to their schedule & are stopped properly on bus-stands by the crew.

- To equip all DTC buses with Speed Governors to make travelling safer for commuters & other road users.

- To give the city a better look, the Corporation has constructed Bus Queue Shelters of New Design all over the City. DTC Terminals, Time-Keeper Booths & other DTC establishments too are in the process of renovation.

CUSTOMER INFORMATION

In order to ensure easy accessibility of the information of the commuters' use, the following facilities are available: -

- Route Maps Printed on paper are available at all pass sections for sale to the Commuters.

- Route/Time-tables: Displayed at Important Points/Terminals as well as available on website.

- "Time Keeping-cum-Enquiry Booths": Manned with knowledgeable staff at Terminals to redress the problems of commuters.

- Complaint/Suggestion Book: The commuters may ask the conductor for the same to record their complaints/suggestions.

- Central Control Room: Functions round the clock. Commuters may dial 23370209, 23370210,23370103, 23370105, 23370218 & 8744073229 to have any information about DTC services.

- DTC Call Center : Commuters can have any information about DTC's Operation from DTC's Call Center by dialing 23317600.

- DTC Website: The Website of the Corporation "http://dtc.nic.in" contains all vital information about its activities.

- Central Complaint Cell: The Commuters may lodge their complaints/grievances on 1800118181, 8744073248,23370373,23370374,9582948924, 9582948918, 41400400,23370209

. PASS SECTIONS

With a view to do away with the difficulties faced by the commuters in getting their passes made/renewed, the Corporation has computerized its pass sections. The commuters are no more required to stand in the tiring long queues outside the pass sections for the purpose. To facilitate the regular commuters of satellite-Towns, DTC is providing concessional bus pass. The Corporation has computerized pass sections at the following places: -

Scindia House

Central Secretariat

Sarojini Nagar Depot

Hauz Khas Terminal

Nand Nagari

Shahdara Terminal

Delhi Gate

Nehru Place

Timar Pur

Kashmere Gate

Red Fort

Azad Pur

Peera Garhi

Raja Garden

Wazir Pur Depot

Shadi Pur Depot

Lajpat Nagar

Uttam Nagar Terml.

Mehrauli

Najafgarh Trml.

Hari Nagar Depot

Mangol Puri

Hasan Pur Depot

South Campus

Jamia Milia Islamia

North Campus

Karol Bagh Terminal

Rohini Depot-II

Bawana Depot

JNU

Jheel (Manual)

Alipur (SSNC)

Seema Puri Depot

IGI Airport

 

PROCEDURE FOR PASS MAKING

The Corpn. issues monthly passes to the commuters for its City Buses. Commuters willing to have DTC passes are required to fill up a FORM which is available for Re.1/- all pass-sections of DTC. The requirements to be fulfilled or different categories of passes are as under:

Category

Monthly Charges

Requirements

Students

Destination & All Route Pass (Ordinary/ Non AC)

Rs. 100/-

The Form duly filled & a photo --both attested by the Institution Authorities, valid ID Card issued by the Institution and the valid Fee Receipt

All Route (Special)       (Non AC)

Rs.150/-

BPL/AAY Family members

All Route (Non AC)

Rs.500/-

BPL/AAY Certification/ documentation issued by competent authority of GNCTD.

General Public

All Route Pass (Non AC) City service

Rs. 800/-

No document required.

ALL Route Pass AC (City Service)

Rs.1000/-

Interstate (NCR) Passes on non AC Buses

Delhi - Gurgaon

Rs. 1380/-

Delhi - Bahadurgarh

Rs. 1040/-

Delhi - Faribabd

Rs. 1680/-

Delhi - Ghaziabad

Rs. 1440/-

Media Persons

All Route ( Non AC)

Rs. 100/-

Accredition Card issued by Press Information Bureau (PIB) or Directorate of Information & Publicity (DIP). Besides all City Service Buses, also valid in the DTC buses bound for Ghaziabad, Gurgaon, Faridabad, Bahadur Garh and Greater Noida.

All Route (AC)

Rs. 200/-

Senior Citizen (60 Years & above)

All Route (Non AC)

Rs. 50/-

Residence proof (such as Ration Card, Election ID Card). For Age proof Passport, School Certificate, Driving License, Pension Book, Radiological Report, Birth Certificate, PAN Card.

All Route (AC)

Rs. 150/-

Disabled Persons

All Route (Non AC)

All Route AC in NCTD and ordinary in satellite towns (issued to blind persons only)

FREE

Valid proof of Residence in Delhi , I.D. Card issued by the SDM, Disability Certificate issued by a Govt. Hospital . {Deaf & Dumb (60 decibel), Blinds (1/60 to 6/60 -- both eyes) and Physically Handicapped (40% or above) only are entitled. One escort is allowed with the blinds on half ticket}.

Mentally Retarded and Mentally ill Persons

All Route (Non AC) alongwith one attendant

Free

Valid proof of Residence in Delhi , I.D. Card issued by the SDM, Disability Certificate issued by a Govt. Hospital .Disability should be as defined in Personally Disabled Act, 1995.

Freedom Fighters

All Route ((Non AC City & Inter State)

FREE

Pension Payment Order, for receipant of pension under "Swatantra Sainik Samman" Scheme, Bank Certificate and Valid Proof of Residence in Delhi .

War- widows & dependents

All Route (Non AC)

FREE

Certificate issued by Ministry of Defence & valid proof of residence in Delhi . (War-widows/dependents children of the martyrs of 1962, 1965 & 1971 War only are entitled).

National Award Winners

All Route (Non AC)

FREE

Certificate of Award, valid proof of residence in Delhi . (Valid for Bharat Ratan, Padam Bhushan, Padam Vibhushan & Padam Shree only are entitled).

International Sports Persons

All Route (Non AC)

FREE

Certificate issued by Sports Authority of India and host country for representing India in any event in Asian & Olympic games. Valid proof of residence in Delhi.

The pass seekers of all above categories are required to pay a sum of Rs. 15/- for ID Card.

IMPORTANT TELEPHONE NUMBERS

Important telephone numbers are given hereunder for use by the commuters in connection with the redressal of their grievances: -

Name and Designation

Office

Phone No.

Secretary-cum-Commissioner (Transport)

Office at 5/9 Under Hill Road, Transport Department, GNCTD

23933829
23980166
Fax:23933069

Chairman –CUM- Managing Director

Office at DTC HQ, I.P.Estate

23379075 43508623
23370236 Ext.253
Fax:23370877

Sr. Manager CMD's Sectt.

Office at DTC HQ, I.P.Estate

43508653
23370236 Ext.201

Chief Vigilance Officer

Office at DTC HQ, I.P.Estate

23379368 43508641

23370236

Financial Advisor & CAO

Office at DTC HQ, I.P.Estate

43508625
23370236

Chief General Manager(Personnel)

Office at DTC HQ, I.P.Estate

43508631
23370236

Chief General Manager(Technical)

Office at DTC HQ, I.P. Estate

43508627 23370236

Chief General Manager(SBU)

Office at DTC SBU, Hauz Khas Bus Terminal

26511700

Addl. CAO

Office at DTC HQ, I.P.Estate

43508639

23370236

Public Information Officer (PIO)

Office at DTC BBM Complex

27654155

Secy. DTC Board,

Office at DTC HQ, I.P. Estate

43508640
23370236

Dy.CGM(MS-II)

Office at DTC Central Workshop-II, Okhla

26810121

26811540

CGM (Traffic)

Office at Scindia House

23752764
23752769

Dy.CGM(MS-I)

Office at DTC BBM Complex

27654150 27650325

Vigilance Officer

Office at DTC HQ, I.P. Estate

43508646 23370236

Dy. Chief General Manager (Law)

Office at I.P.Depot

43508652

Sr. Manager (SBU)

Office at SBU Hauz Khas

26511699

Sr.Manager (Pension)

Office at I.P.Depot

43508649, 23370236

Dy. Chief General Manager (Mech.)

Office at CWS-II, Okhla

26810121

Dy. Chief General Manager(Civil)

Office at I.P. Depot

43508636

Dy. Chief General Manager(P), Admin, IR & PR

Office at DTC HQ, I.P.Estate

43508647

Dy. Chief General Manager(R&D) First Appellate Authority under RTI

Office at DTC BBM Complex

27653136,39

Information Technology Core Group

Sr. Manager(IT)

Office at DTC HQ, I.P.Estate

43508624
23370236Ext.210

Manager(IT)

Office at DTC HQ, I.P.Estate

43528947
23370236 Ext. 301

Regional Managers

Regional Manager (East, Office at Nand Nagari Depot 22599157

Regional Manager (Rural), Office at Peera Garhi Depot. 25253912

Regional Manager (South), Office at Vasant Vihar Depot 26152639

Regional Manager (West) Office at Mayapuri Depot 01128113525

Regional Manager (North) Office at Subash Place Depot 27198567

Regional Manager (SBU) Office at MLDepot-IV 23370204

Control Rooms

Control Room

Tel. No.

Central Control Room

23370209, 23370210

East Control Room

22593553

West Control Room

25871250

North Control Room

27199807

South Control Room

26119081

Rural Control Room

25256531, 25279497


Sight Seeing Tours

Do you know we also conduct Delhi Sight Seeing Tours ( Delhi Darshan)

DTC daily operates Sight Seeing Tours with AC Bus from Scindia House. The fare is Rs.200/- for adult and Rs.100/- for the children between the age of 5 –12 years. However the children will not be entitled for seat in the bus. The Delhi Darshan ticket will be valid in all City Services on the pattern of DTC Daily Ticket.

The time of journey will be from 0915 to 17.45 hrs.

The tourist bus will start from DTC Office Scindia House then pick-up Tourists from Information Kiosk of Delhi Tourism Baba Kharak Singh Marg and thereafter from ITDC Office at Janpath for onward journey to the tourist places as per the following program.

S.No.

Visiting Place

Halting Time

1.

Red Fort

45 minutes

2.

Raj Ghat (India Gate by Pass)

20 minutes

3.

Birla Mandir

30 minutes

4.

Qutab Minar

45 minutes

5.

Lotus Temple

45 minutes.

6.

Humanyun's Tomb

45 minutes

7.

Akshardham Temple (Swami Narian Temple)

Dropping only.


Route to be followed (VIA)

Delhi Gate, Shanti Van, Tilak Mark, Akbar Road, Sansad Marg, Shanti Path, Siri Aurbindo Marg, Press Enclave Road, Out Ring Road (Nehru Place), Modi Floor Mill, Ring Road, Mathura Road, Lodhi Road, Pragati Maidan, Nizamuddin Yamuna Bridge, Laxmi Nagarl, DDU Marg & Connaught Place.

Note:- For Reservation and Enquiry please contact on phone No.23752769-75 Extn. 244, Delhi Darshan Counter, Scindia House, Connaught Place.

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Last Updated : 09 Apr,2014