Water
Tips
WATER CONNECTION

Untitled Document
1. Water Connection

(A) Where can be applied / Who can applied

  1. A regular connection shall be considered, on receipt of an application in the prescribed format as provided in Annexure-I of Schedule-I hereto along with requisite documents and fees as prescribed in Annexure-II of Schedule-I. 
  2. Application may be made by the owner/occupier of a  property once the construction is completed in that property or by the owner/occupier of such premises where Board has provided/ extended water distribution system in that area after the construction provided that such construction is authorized one.
  3. No person is authorized or allowed to draw water from Board’s water system by any means other than through sanctioned water connection.
  4. No regular connection will be allowed in a vacant plot/piece of land.
  5. No individual connection will be sanctioned to any flat or house in a co-operative group housing society/ apartment complex or other domestic/non-domestic complexes where bulk connection either exists or is required to be given under the policy in force of the Board.
  6. No water connection will be sanctioned for the basement of any building. 
  7. Individual water connection will be sanctioned for a single dwelling unit / floor subject to maximum of six in a property.
  8. Assessment of technical feasibility and sanction of Bulk water connection will be the jurisdiction of Executive Engineer concerned. ZRO will forward the file accordingly after completing the formalities.
          Water supply shall not be provided unless arrangement for proper disposal of Waste water exists.

(B) Procedure:-
Applications from Consumers:-
All applications for new water and sewer connection, additional connection, change of size of connection, reopening       and disconnection, replacement of water meter, mutation shall be made to the Zonal Revenue  Officer in the formats prescribed in schedule-I.

  1. Procedure for sanction of Water and Sewer Connection:- Any person who is resident of territorial jurisdiction of Board and where services are maintained by the Board, is eligible to apply for new connection under regulation 3 and 4, subject to following conditions:
  • Technical feasibility for providing services should exist.
  • Applicant is required to attach the identity proof and ownership/ occupancy proof and no objection certificate from owner in case of tenant with the application.
  • There should not be any outstanding dues towards the Board against the property on account of water/ sewer/ development/ infrastructure charges etc.
  • In case there are more than one occupier/ owner then the outstanding arrears/ dues in respect of the share amount will be paid by the applicant. ZRO will assess and prepare a site report before levy such share amount.
  • Applicant is bound to abide by the conditions mentioned in the application form and is required to pay the fees, security deposit or any other charges as applicable or as may be levied by the Board from time to time. The sanction of connection in any premises does not acknowledge or confer any title, ownership or occupancy right in favour of the applicant.
  1. Water shall be supplied, subject to technical feasibility, through sanctioned appropriate sized ferrule in consonance to the estimated water consumption of the consumer.
  2. Subject to the fulfillment of above mentioned requirements and approval of ZRO/ competent authority, a new connection may be sanctioned. Applicant is required to make payment of the demand raised by the ZRO office, which shall be deposited within a period of fifteen days failing which a fresh bill will be issued.
  3. The consumer will be given a boring date and time by ZRO under intimation to JE concerned when the consumer is required to get connection installed on the Board distribution line through a licensed plumber or any agency having licensed plumbers of the Board. Execution of the work by other than a licensed plumber shall lead to levy of penalty provided in Schedule IV of the Act.
  4. Wherever it is found that the installation of connection has been done in contravention of the sanction, such as fixation of ferrule of a size other than the sanctioned one, or through unauthorized person or the work is executed on any other date than the prescribed one, such boring will be treated as unauthorized and the sanction is liable to be withdrawn, in addition to imposition of penalty as provided in Schedule IV of the Act. Provided that in case consumer gives sufficient reason for not executing the work on the specified date he may  approach ZRO within 15 days, giving reasons for the failure and request for grant of another boring date, in which case, ZRO upon being satisfied, may give new date for boring.
  5. In case of detection of unauthorized connection at  the property, where connection has been applied for, consumer is required to get such unauthorized connection regularized first in applicable category by paying penalty, water charges for three years and water connection charges, failing which such connection may be cut off, besides issuance of challan and withholding of sanction for new connection.
  6. It would be open for the Board to provide a certificate in respect of the availability/ adequacy of water and sewer system in a property for purpose of sanction of building plan by the Municipal Corporations of Delhi/ DDA or any other competent authority

(C) For which category application is to be made: - Board shall classify consumers in different categories according to nature of use of water        and/or activities undertaken at the premises of the consumer for the purposes of tariff. 

      The broad classification is as under:-    

a) Residential : Water supplied to such plot/property which is used purely for residential purpose.   
b) Partially Residential/Mixed: Water supplied to such residential buildings where commercial activity having non-intensive use of water exists,      such as private clinic, consulting chambers, shops, Atta Chakki, property dealer’s office etc. For Group Housing Societies and Apartments with one      bulk connection for water, the dwelling units which are having mixed use activity, shall be charged at tariff applicable for mixed use rates after      taking average consumption for each unit. The office bearer with meter reader will assess such units after every two billing cycles.
c)  Industrial/Commercial :- Water supplied to plot/property where intensive use of water is envisaged such as institutes, hospitals, schools,      offices, office complexes, Railway Stations/ yards, Police Stations,  Airports, Bus- stand, Petrol Pumps, Hotels, restaurants, clubs, marriage halls,      industry, cooling plants, factories, ice cream factory, amusement parks dhobi ghat etc. 
d)  Water supplied to properties having provision of either rain water harvesting or waste water recycling or both :- 

  1. Such plot/properties which are having area of 2000  square meter or more and having installed functional rain water harvesting system or waste water recycling system,  shall be granted rebate of 10% in the total bill amount and 15% if both the above systems  have been set up and functional.
  2. If the Rain Water Harvesting system is adopted by a society then the individual member of that society will be entitled to above mentioned rebate in water bill.
The area Zonal Engineer or such other suitable agency as authorized by the board will provide a functional certificate in respect of the above systems mentioning therein that substantive portion of the plot/ property has been covered as far as Rain Water Harvesting is concerned. Similarly, he will certify that substantive quantity of the waste water generated has been recycled by the consumer. A certificate will be issued after every six months.

(D) Group Housing Societies: -

  1. The Developing Agencies, before laying of water supply services, are required to get the Water Supply Scheme approved from the Planning Circle of the Delhi Jal Board located at Varunalaya Phase-I, Karol Bagh, New Delhi.

  2. The water supply scheme is to be submitted in five sets, along with the hydraulic calculations and other details as under: -

    Hydraulic Calculations Water Requirement Chart
    Reference line Reference line
    Length (Mtrs.) Self water requirement (Gpd.)
    Average Water requirement Addl. Water requirement (Gpd.)
    Peak Water Requirement (3xAV) Total water requirement
    Diameter (mm).
    Hydraulic loss/1000m
    H.L. (mtrs.)
    G.L. (mtrs.)
    T.H. (mtrs.)
    Remarks
  1. After scrutiny of the scheme by Planning Circle and deposit of necessary Central Storage Charges @ Rs.2/- per litre of the total daily average water requirement, approval is conveyed to the developing agency indicating size of ferrule/connection and conveyance main upto the proposed water tank to be constructed by the developing agency. The approval is conveyed within 10 days of deposit of Central Storage Charges.

  2. On approval of the scheme by the Planning Circle, the Developing agency is required to apply for sanction of water connection in the office of Zonal Engineer (Water) of the area. The water connection shall be sanctioned within 30 days.

  3. The developing agency is required to lay and maintain the ferrule connection and conveyance main upto the reservoir.

(E) Time Limit for sanction of new water connection:-

If ZRO is satisfied that application in complete and Subject to clearance of pending dues, arrear, development charge and infrastructure charges.
Applicable water connection will be sanctioned within 35 days.

  1. The consumer will have to pay enhanced penalty / charges together with cumulative water charges for 3 years as under, apart from facing the risk of disconnection of water connection.
  2. Penalty of Rs.3000/- per unauthorized connection.
  3. Water Charges per month for the respectively Category for the past three years.
  4. Water Development Charges, wherever applicable. (Rates of Development charges have been indicated separately in this book.)
  5. Infrastructure Charges in case plot-size is 200 sq. mtr. or more.
  6. Usual initial charges such as opening fee, water advance and R.R. Charges etc.
3. WATER METERS SECURITY

I. For all connection of Domestic, Commercial and Industrial category, water meters shall be installed by the Board against deposit of Meter Security which,    at present is as follows:

SIZE OF METER METER SECURITY
15 mm Rs.400/-
20 mm Rs.800/-
25 mm Rs. 1000/-
40 mm Rs. 1600/-
50 mm Rs. 2700/-
80 mm Rs. 3400/-
100 mm Rs. 5000/-
150 mm Rs. 7600/-
200 mm Rs. 16500/-
250 mm Rs.20000/-
300 mm Rs. 29000/-

 

 

 

 


However, in case of domestic meters of size 15 mm, the consumers can install their own ISI meters like Rahul, Chambal, Anand Sahi, Capstan, NB, Actaris,Sanchuan, Elster Model-M-120, Elster Model-M-170, Kranti, Crescent in which case they are not required to deposit the Security Charges.

II. Water Meter Testing

In case a consumer apprehend that his meter is running faster or/and faulty, he can contact ZRO concern and get his meter tested after making application and  payment of testing fees which are :-

SIZE OF METER(MM) TESTING FEE(Rs.)
15 150/-
20-25 250/-
40-50 400/-
80 and above 1000/-
4. SUPPLY OF WATER TANKERS
On account of non-availability of water due to leakage/bursts in water lines or any faults in the system. Zonal Engineer (W) / 
Water Emergency
Within 3-hrs. of complaint Subject to availability of Tanker in Water Emergency. The service is free of cost.
For private functions like marriages, Religious functions etc. Zonal Engineer (W)/  
Incharge of Water Emergency
On all working days. Atleast 15 days in advance On first come first bases.
Charges for Booking of Tankers
DISTANCE STATIONARY FILLING
Upto 5 Kms. Rs.400/- Rs.225/-
5 Kms. to 10 Kms. Rs.600/- Rs.325/-
Beyond 10 Kms. Rs.1000/- Upto 15 Kms.Rs.425/- Beyond 15 Kms. Rs.450/-
Lodging of complaint regarding leakage / non-availability of water / contamination of water etc. Central Control Room
at Varunalaya Ph-II
Telephone Number are 1916 / 23538495 and 23527679. (Round the clock)
5. REVENUE (BILLING)

I. A-Water Tarrif applicable as on 1998 - w.e.f July 1998 to 30 Nov.2004

CATEFORY-I (DOMESTIC) EFFECTIVE FROM IST JULY, 1998
Upto 10,000 litres per month Rs.0.35+50% per 1000 litres.
Above 10,000 litres/and upto
20,000 litres per month
Rs. 1.00+50% per 1000 litres.
Above 20,000 litres and upto
30,000 litres per month.
Rs. 1.50+50% per 1000 Litres.
Above 30,000 litres Rs. 3.00+50% per 1000 litres.
Minimum charges. Rs.20.00+50% Per month
per water Connection
Un-metered water connection
for three months only.
Rs.20.00+50% per Month per water Connection. (After Three months, it will be Doubled).
Water connections in J.J. / Resettlement Colonies /
Rural areas.
Rs. 20.00+50% per Month per
water Connection.
CATEGORY III (NON-DOMESTIC) EFFECTIVE FROM IST JUNE, 1998
Upto 50,000 litres per month. Rs. 5.00+50% per 1000Litres.
Above 50,000 litres Rs. 10.00+50% per 1000 litres.
Minimum Charges. Rs. 100.00 + 50% per Month per water Connection.
CATEGORY III (NON-DOMESTIC) EFFECTIVE FROM IST JUNE, 1998
Upto 50,000 litres per month. Rs. 8.00+50% per 1000Litres.
Above 50,000 litres and upto
1,00,000 litres per month.
Rs. 12.00+50% per 1000 litres.s
Above 1,00,000 litres Rs. 16.00+50% per 1000 litres.1
Minimum charges. Rs. 300+50% per month Per
water connection.

II. B-Water Tarrif applicable w.e.f 01.12.2004 to 31.03.2005

Service Charges + Water Consumption charges at rate as given at "A"

Categories Domestic

Description of Domestic Units

Charges per month (M)

C-I (A)

JJ/ Resettlement colonies/ Rural areas/ Janta Flats/LIG /MIG/HIG/ Single Room Tenements / Type-I/II/III/IV Govt. Quarters and other houses having built up area upto 200 sq. mtr only and Religious Places /Dharamshalas /Cremation Grounds /orphanages/ Homes for destitute / Pioas / Institutes for Physically Handicapped and Mentally Retarded persons. Hostels of Educational institutes / Attached Hostels/ Working women's hostels irrespective of built up areas.

Rs.40/- per month per connection

C-I (B) Residential Premises having built up area above 200 Sq. Mtr Rs.120/- per month per water connection

C- Water Tarrif applicable w.e.f. 01.04.2005 to 31.12.2009

Service Charges(as above)+  Volumetric Water Charges(as below)

Category I

Category II

Category III

Consumption

(per month)

Rs. (B)

per Kl.

Consumption

(per month)

Rs. (B)

per Kl.

Consumption

(per month)

Rs. (B) per Kl.

Upto 6

0

Upto 25 Kls

10.00

Upto 25 Kls

15.00

7- 20

2.00

Above 25 Kls and upto 50 Kls.

20.00

Above 25 Kls and upto 50 Kls.

25.00

21- 30

7.00

Above 50 Kls

30.00

Above 50 Kls and upto100 Kls.

35.00

Above 30 Kls

10.00

 

 

Above 100 Kls.

50.00

D- Water Tarrif applicable w.e.f. 01/01/2010 to 31/12/2010

DOMESTIC (CATEGORY-I)
Rates for water charges:-

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

50.00

21.00

10-20
100.00
3.00
20-30
150.00
15.00
>30
200.00
25.00
Plus sewer maintenance charge: 60% of water volumetric charge

COMMERCIAL / INDUSTRIAL CAGTEGORY (CATEGORY-II)

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

400.00

10.00

10-25
600.00
20.00
25-50
700.00
50.00
50-100
800.00
80.00
>100
900.00
100.00
Plus sewer maintenance charge: 60% of water volumetric charge.

MIXED USE CATEGORY (CATEGORY –I A)

  • Service charge - This will remain same as applicable under the Domestic Category.
  • Volumetric charge- The rates will be twice the rates as applicable under Domestic Category (Category-I)
  • Plus sewer maintenance charge: 60% of water volumetric charge.

E- Water Tarrif applicable w.e.f. 01/01/2011 to 31/12/2011

DOMESTIC (CATEGORY-I)
Rates for water charges

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

55.00

2.20

10-20
110.00
3.30
20-30
165.00
16.50
>30
220.00
27.50
Plus sewer maintenance charge: 60% of water volumetric charge

COMMERCIAL / INDUSTRIAL CAGTEGORY (CATEGORY-II)

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

440.00

11.00

10-25
660.00
22.00
25-50
770.00
55.00
50-100
880.00
88.00
>100
990.00
110.00
Plus sewerage maintenance charge: 60% of water volumetric charge
For mixed use premises, the rates will be twice the rates as applicable under Domestic Category (Category-I)
plus sewerage maintenance charge 60% of water volumetric charge.

F- Water Tarrif applicable w.e.f. 01/01/2012 to 31/12/2013

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

60.50

2.42

10-20
121.00
3.63
20-30
181.50
18.15
>30
242.00
30.25
Plus sewer maintenance charge: 60% of water volumetric charge

COMMERCIAL / INDUSTRIAL CAGTEGORY (CATEGORY-II)

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

484.00

12.10

10-25
726.00
24.20
25-50
847.00
60.50
50-100
968.00
96.80
>100
1089.00
121.00
Plus sewerage maintenance charge: 60% of water volumetric charge

MIXED USE CATEGORY (CATEGORY -1A)

  • Service Charge - This will remain same as applicable under the Domestic Category (Category-I).
  • Volumetric charge - The rates will be twice the rates as applicable under Domestic Category (Category-I)
  • Plus Sewerage maintenance charge: 60% of water volumetric charge

G- Water Tarrif applicable w.e.f. 01/01/2014

CATEGORY-A    (DOMESTIC CONSUMER)

Rates for water charges

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

66.55

2.66

10-20
133.10
3.99
20-30
199.65
19.97
>30
266.20
33.28
Plus sewer maintenance charge: 60% of water volumetric charge

CATEGORY-B     (MIXED USED)

  • Service Charge - Same as above.
  • Plus sewer maintenance charge: 60% of water volumetric charge
  • Volumetric charge - The rates will be twice the rates as applicable under Domestic Category (Category-I)

CATEGORY-C   (COMMERCIAL / INDUSTRIAL)

Monthly Consumption (Kilolitre)

Service Charge (Rs.)

Volumetric charge (per kilolitre)

0-10

532.40

13.31

10-25
798.60
26.02
25-50
931.70
66.55
50-100
1064.80
106.48
>100
1197.90
133.10
Plus sewer maintenance charge: 60% of water volumetric charge

CATEGORY-D

For properties having 2000 sq. yds or more plot size area, rebate applicable will be the same as applicable to the Commercial / Industrial
Category-C with a provision of 10% rebate on total bill amount if any of the two services i.e. Rain Water Harvesting and Waste Water
Recycling exist in functional form and 15% if both exists, which is required to be certified as functional by the Zonal Engineer concerned.

Sewerage Maintenance Charge:-

60 % of Water Consumption Charge.

Water Cess Charge: -

@ 2 Paise per Kl.

Late Payment Surcharge: -

5% of total bill amount.

DOMESTIC (CATEGORY-I)
Rates for water charges

1) The second part of the tariff is volumetric Water Charges is based on actual consumption and to be calculated as 1.5 B X .

Hence, the bill will be calculated as follows:-

P= M + 1.6 B X Where, M= Minimum service Charges

B= Block tariff rates per KL.

X= Units consumption in KL.

P = Total Bill.

•  M =MINIMUM service CHARGES. (Rs.)

•  B= Block tariff rate per KL (Rs./Kl.)

•  X= Units consumed in KLs. (Number)

2) 60% of water consumption charges is towards sewerage maintenance.

3) In addition, Water Cess Charges shall continue to be recovered at the previous rate of 2- paise per Kl. till revised by the Central Govt./ DJB.

4) Meter Maintenance (Rent) charge @ Rs. 10.00 PM in case of DJB supplied water meters after expiry of warranty period.

6. SURCHARGE LEVIED IN ALL CATEGORIES

5% surcharge is levied if payment is not made within specified date. Surcharge is payable on the total due amount.

Delhi Jal Board charges water and sewerage development charges from Unauthorized/Regularized colonies.
However, villages and bonafide residents of extended area of village under Lal Dora are exempted from depositing the
Development Charge. Rate of water development charge is as under: -

Rate of Water Development Charges per sq.m. of the plot area

w.e.f. 01.04.2001

Rs. 123.00

w.e.f. 01.04.2002

Rs. 138.00

w.e.f. 01.04.2003

Rs. 155.00

w.e.f. 01.04.2004

Rs. 174.00

w.e.f. 01.04.2005

Rs. 195.00

 

 

 

Rate will be reviewed after 31.03.2006.
8. GENERAL INFORMATION WITH TENTATIVE TIME SCHEDULE-
Payment can be made In the office of
ZRO (Water)
From 9.30 AM to 2.30 PM without lunch break on all working days.
- Authorized S.B.I.
Branches
As per bank's working hours.
- Authorized Syndicate
Bank Branches
-Do-
- Authorized Canara
Bank Branches
-Do-
- N.B. Payment of computerized bill is accepted at any cash counter of computerized Zonal Revenue Office. -Do-
Surcharge, if payment is
not made within specified date.
5% Surcharge is payable on total due
Issue of duplicate bill By ZRO(Water) on request. Same date
Permission for acceptance
of part payment
Concerned ZRO (Water),
Dy. DOR (Water)
Same day.
Complaint made on
personal visit
ZRO (Water),Dy.Jt. DOR (Water) Within 7 days
Acknowledgement of complaint received from consumer by post Z.R.O.(W) Within 3 days of receipt.
Final reply to the consumer ZRO (Water) /
Dy.Jt. DOR (Water)
Within 15 days
9. DISCONNECTION & OTHER WORKS UNDERTAKEN BY THE REVENUE DEPARTMENT
Disconnection of water connection on request from the consumer Within 15 days on deposit of disconnection fee of Rs. 250/- per connection.
Disconnection of Water Connection from service line due to non-payment Rs. 100/- per connection.
Disconnection of Water Connection from Ferrule Rs. 1000/- per connection.
Opening fee for new water connection only Issue of the current bill Rs. 100/- per connection..
Issue of disconnection order Within 15 days.
Issue of no demand certificate Same day of disconnection of water connection.
Refund of Meter Security Within 30 days of the request from the consumer.
Restoration of water supply To be restored by the consumer at his own level after clearance of dues.
Mutation (Change of name of allottee of water connection) by respective ZRO (W) Within 15 days.
10. LOCATION OF ZONAL REVENUE OFFICES OF DELHI JAL BOARD
NAME OF ZONE ADDRESS TEL. NO.
Jt. Dir(CNNW)    R.No. 212 , Varunalaya -I 23520628 , 223,                        
ZRO (CZ) -I Varunalaya Complex 23612792
ZRO (CZ) -II Tibiya College, Karol Bagh 23546251
ZRO (CZ) -II Pratap Nagar, Near Metro Station 23915150
ZRO (NZ) -II Mukherji Nagar, OHT 27606627
AZRO (NZ) -II Burari Emergency, Opp TPT Authority -----------
ZRO (NW) -I OHT, Sultanpuri, Jalebi Chowk 25476298
ZRO (NW) -II Sector – 6, Rohini 27040004
ZRO (NW) -II Safiyabad Road, OHT, Narela 27281673
ZRO (NW) -III OHT Ashok Vihar 27301456
ZRO (NW) -III Kanhiya Nagar, Near Metro Stn 27395044
ZRO (NW) -IV Kewal Park, Near Water Emergency 27675270
Jt. Dir (S/SW) Jal Sadan, Lajpat Nagar 29819668
Dy Dir (S/SW) Jal Sadan, Lajpat Nagar 29819668
ZRO (WZ)–I C-2/B, Janakpuri, OHT 25557475

AZRO(WZ)-I

Rajouri Garden, C-2/B Janakpuri --------
AZRO(WZ) –I Subhash Nagar, Block-10 --------
ZRO (WZ) –II Punjabi Bagh , Club Road 25225639
Addl. ZRO (WZ) II OHT, Old Rajender Nagar 25724938
ZRO(WZ) III Outer Ring Road, Paschim Vihar 25252797
ZRO (SW)–I Kakrola More ,Near House Tax Off 25322297
ZRO(SW) –II Vasant Kunj, Near B-1 Block 26897787
ZRO(SW) –III Sector -7, R.K. Puram 26193424
ZRO(SZ) –I Near Modi Hospital , Saket 20002577
ZRO (SZ) –II Near Govind Puri Metro Station, Giri Nagar 26212219
AZRO(SZ) –II Jal Sadan, Lajpat Nagar 29232219
ZRO(SZ) –III A-Block, GK-I, Opp Sadiq Nagar 29239806
ZRO(SZ)- IV Pkt.- J, Sarita Vihar 29941159
Jt. Dir (E/NE) E-Block, Preet Vihar 22468751
Dy. Dir(E/NE)   G.T.K. Road, Shahadra 22591171
ZRO(EZ)–I OTH,  Mayur Vihar ----------
AZRO(EZ)–I OTH, E-Block, Preet Vihar 22444424
ZRO(EZ)–II Shiv Puri, Chander Nagar 22047239
ZRO(EZ)–IV Yojna Vihar, Near Joseph School 22158119
ZRO(NE)–I 2142, Janta Flats, Nand Nagari 22571986
AZRO(NE)–I G.T. Road, OTH Shahadra 22591171
ZRO(NE)–II Yamuna Vihar, Bhajan Pura 22910491
ZRO(NE)–III New Seelampur (On Road of opposite Seelam Pur Metro Station on Left side of first red light) 22182253
11. GRIEVANCE REDRESSAL Mechenism-

A person can contact at following points for general inquiry. Lodging of complaint and redressal of his grievance:-

  1. Enquiry and complaints can be lodged at Central Control Room located at DJB Headquarter 24x7 about non-availability of water contaminated supply of water, Blocked Sewer, tanker supply, testing of water etc. at the Telephone No. 1916 (10 lines) or 23513073, 23527679, 23538495.
  2. Enquiry about billing and related matter as well complaints can be lodged between 09:30 AM to 06:00 PM at 23612222 (4 Line). Online complaints can also be lodged.
  3. Incase complaint is aware of his ZRO office he can lodge a written complaint with O/o ZRO duly taking a receipt of dairy number and date.
  4. If the ZRO concerned failed to resolve the grievance with in prescribed time, applicant may contact joint director or Dy. Director whose number are given on website of the board.
  5. Still the applicant feel unsatisfied, he can contact ZRO(R) HQ 23634490, Dy.Dir.(R) HQ 23557792 or 23614841,  Jt. Dir. (HQ) 23634491, Director (Revenue) 23526205 mentioning the steps taken by him till date. (Including representation made to area ZRO, Dy. Dir. & Jt. Director)

Any applicant can contact Member (Finance) or CEO (DJB) between 12:00 to 01:00 PM if he feels that he is not properly briefed.

Always quote your New KNO while making complaint/representation.

12. Zonal Water Emergencies-
Zone Tel. Numbers
Ashok Vihar 27411130,27411131
Greater Kailash -I 26218543,26218544
Holambi 27700006,27700007
Jal Sadan 29810034,29810035
Kewal Park 27681231,27681232
Mangolpuri OHT 27912818,27912819
Preet Vihar 22021078,22021079
Punjabi Road No. 41 25221181, 25222401, 25222400
R.K.Puram 26193244,26193218
Sarita Vihar 29941824,29941825
Mandawali 22781280,22781331
Vasant Kunj 26132160,26132161
Chandrawal WW No.02 23814338,23810930
Giri Nagar 26473720,26449877
Idgah 23537397,23672129
I.P. Pumping Station 23370911
Janakpuri D-block 25617750,25617751
Loni Road 22812669,22812670
Najafgarh OHT 25322153,25322154
Paschim Vihar 25275259,25275260
Qutab Pump House 26642493,26642495
Rajinder Nagar OHT 25860438,25860514
Shivaji Enclave Rajouri Garden 25228032,25220703
Shastri Nagar 23640003,23640009
Yamuna Vihar 22812682,22812683
Central Control Room 9650291021, *260
Varunalaya Phase-II 23679615, 23670418, 23670421, 23559235, 1916, 23513073, 23527679, 23538495
Malviya Nagar UGR Water Supply Call Centre 18001024669
Vasant Vihar Water Supply Call centre 18001037232
Najafgarh OHT 180030000136 / 8527995818
Nangloi OHT 80030000136 / 8527995819
Laboratories
Zone Telephone Numbers
Central Laboratory, Water Wroks, Wazirabad 8527592460, 8527592461
Zonal Laboratory, Water Works, Haiderpur 27552446,27552447, 27552426, 8527592462, 8527592463
Zonal Laboratory, Water Works, Geeta Colony 8527592464, 8527592465
Zonal Laboratory, Water Works, Okhla 26910524,8527592470, 8527592471
Zonal Laboratory, Water Works, Nangloi 25948889, 8527592466, 8527592467
Zonal Laboratory, Water Works, RWS 29234928, 8527592468, 8527592469

CENTRAL -I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Mahinder Kumar EE(Central-I) 23269053, 9650290804
Sh. Jasbir Singh ZE(Central-I) 23915150, 9650291555
Sh. R P Verma ZE(Central-I) 23915150, 9650290884
Sh. Mohd. Saleem ZE(Central-I) 23280065, 9650291072
Sh. R K Singh ZE(Central-I) 23280065, 9650290938
Sh. J P Gupta ZE(Central-I) 23280065, 9650291454
Sh. Bhola Ram ZE(Central-I) 23280065, 9650291473
Sh. Chanderjeet Kumar ZE(Central-I) 23280065, 9650290959
CENTRAL -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Radhe Shyam EE(Central-II) 23968431, 9650291118
Sh. Devender Giri ZE (Central-II) 23968431, 9650291155
Sh. R K Jain ZE (Central-II) 23968431, 9650291133
Sh. O P Chawla ZE (Central-II) 23968431, 9650291122
Sh. Bindra Parsad ZE (Central-II) 23968431, 9650291060
Sh. Horender Kumar ZE (Central-II) 23968431, 9650291131
Sh. D K Gupta ZE (Central-II) 23968431, 9650291136
NORTH-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. B L Kuru EE (North-I) 27604862, 9650290123
Sh. Toran Singh ZE(North-I) 27604862, 9650291557
Sh. Sunil Dutt Tyagi ZE(North-I) 27604862, 9650133288
Sh. V P Yadav ZE(North-I) 27604862, 9650291400
Sh. M K Sinha ZE(North-I) 27604862, 9650291510
NORTH-WEST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Himanshu Agarwal EE (North West-I) 25964317, 9650291104
Sh. Brij Mohan Garg ZE(North West-I) 25964317, 9650537171
Sh. K S Shukla ZE(North West-I) 25964317, 9650291466
Sh. Naresh Kapoor ZE(North West-I) 25964317, 9650894424
Sh. Brijesh Kumar ZE(North West-I) 25964317, 9650315252
Sh. A.S.Grewal ZE(North West-I) 25964317, 9650824141
Sh. D K Kashyap ZE(North West-I) 25964317, 9650291600
Sh. O P Gaud ZE(North West-I) 25964317
NORTH WEST -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. I C Monga EE(North West-II) 27061040, 9650094273
Sh. D P Semwal ZE(North West-II) 27061040, 9650291440
Sh. Munish Kumar ZE(North West-II) 27061040, 9650291227
Sh. Liaquat Ali ZE(North West-II) 27061040, 9650291255
Sh. Ravi Raj ZE(North West-II) 27514613, 9871949824
Sh. Harpal Singh ZE(North West-II) 27514613, 9650291559
NORTH WEST -III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. V K Singh EE(North West-III) 27462285, 9650290920
Sh. Sandeep Sharma ZE(North West-III) 27204080, 9650291033
Sh. Mohd. Mansoor ZE(North West-III) 27304656, 27306089, 9650094195
Sh. Maninder Singh ZE(North West-III) 27301285, 9650291209
Sh. Ajay Kumar Gupta ZE(North West-III) 27392390, 9650290846
Sh. Subhash Pruthi ZE(North West-III) 9953014200
Sh. R P Kukreja ZE(North West-III) 9650291219
Sh. Satya Veer Singh ZE(North West-III) 9650974141
NORTH WEST-IV
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. K K Harit EE (North West-IV) 27615600, 9650290999
Sh. R.C.Duggal ZE(North West-IV) 47092861, 9650291403
Sh. A.K.Bhardwaj ZE(North West-IV) 27673064, 9650290734
Sh. S K Singh ZE(North West-IV) 27615600, 9650291378
WEST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Narender Kumar EE (West-I) 25125273, 9650291512
Sh. L K Verma ZE(West-I) 25125273, 9650291390
Sh. B K Jha ZE(West-I) 25125273, 9650290785
Sh. N K Goel ZE(West-I) 25125273, 9650290788
Sh. Pradeep Garg ZE(West-I) 25125273, 9650290784
Sh. Hargyan Singh ZE(West-I) 25125273, 9650290845
Sh. G P S Sarchi ZE(West-I) 25125273, 9650290783
Sh. Pulkit Sehgal ZE(West-I) 25125273, 9650290768
Sh. Har Parasad ZE(West-I) 25125273, 9650670505
WEST -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Anil Kumar EE (West-II) 25913870, 9650300663
Sh. P.K. Sharma ZE (I) 25913870
Sh. Satyender Dabas ZE (II) 25913870
Sh. Hasan Mohd. ZE (IV) 25913870
Sh. K.N. Dhyani ZE (V) 25913870
Sh. B.K. Chauhan ZE (VI) 25913870
Sh. Trilok Chand ZE (VII) 25913870
Sh. R.K. Goel ZE (VIII) 25913870
WEST -III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Ànand Pal EE(West-III) 25471004, 9650291644
Sh. Mathew George ZE(West-III) 25471004, 9650291581
Sh. O P Sharma ZE(West-III) 25471004, 9650291277
Sh. A K Kanojja ZE(West-III) 25471004, 9650291433
Sh. S K Gupta ZE(West-III) 25471004, 9650291408
SOUTH WEST -I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. S K Dahiya EE(South West-I) 25547658, 9650291401
Sh. Affaqu Ahmaed ZE (South West-I) 25535659, 9650300566
Sh. P K Sharma ZE (South West-I) 25535659, 9650291477
Sh. P K Jain ZE (South West-I) 25535659, 9650290780
Sh. Kamal Arif ZE (South West-I) 25535659, 9650290869
SOUTH WEST-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Arun Gupta EE(South West-II) 25322152, 9650344577
Sh. Kamlesh Saraswat ZE (South West-II) 25322152
Sh. Ram Dhan ZE (South West-II) 25322152
Sh. Abdul Rahim ZE (South West-II) 27876099
Sh. P K Gera ZE (South West-II) 25322152
SOUTH WEST-III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Manish Kumar EE(South West-III) 26167618, 9650291227
Sh. S P Singh ZE(South West-III) 26100644, 9650291594
Sh. Shiv Hari ZE(South West-III) 26167618, 9650291041
Sh. Prem Pal ZE(South West-III) 26167618, 9650291450
Sh. Chiranji Lal ZE(South West-III) 26100644, 9650291215
Sh. Satish Kumar ZE(South West-III) 26167618, 9650291596
Sh. Birender Singh ZE(South West-III) 26167618, 9650290989
SOUTH -I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Anil Sharma EE(South -I) 26644688, 9650291103
Sh. Ram Kishore ZE(South-I) 26137216, 9650291313
Sh. T C Suneja ZE(South-I) 29564774, 9650291180
Sh. Sudhir Sangal ZE(South-I) 26137216, 9650291417
Sh. A P Garg ZE(South-I) 26644688, 9650291106
Sh. R B Sharma ZE(South-I) 29564774, 9650891022
Sh. R K Aggarwal ZE(South-I) 29564774, 9650291069
Sh. Naresh Kr. Kardam ZE(South-I) 29564774, 9650291127
SOUTH -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Pawan Kumar EE(South -II) 29819065, 29811558, 9650300144
Sh. Ravi Kuthra ZE(South-II) 29819035, 9650291140
Sh. Akbar Khan ZE(South-II) 29819035, 9650291451
Sh. M S Khan ZE(South-II) 29819035, 9650291165
Sh. Ghulam Sajjad ZE(South-II) 29819035, 9650291169
Sh. Sharful Majid ZE(South-II) 29819035, 9650291236
SOUTH -III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. N.K. Khare EE(South -III) 26413037, 9650291085
Sh. Anis-ur-Rehman ZE(South-III) 26413037, 9650291587
Sh. Masood Ali ZE(South-III) 26413037, 9650387786
Sh. K. N. Dhyani ZE(South-III) 26413037, 9650291304
Sh. Mohd. Farooque ZE(South-III) 29234746, 9650290896
Sh. B N. Gupta ZE(South-III) 26413037, 9650291341
Sh. D K Gupta ZE(South-III) 26413037, 9650291117
Sh. V S Joon ZE(South-III) 26413037, 9650291565
SOUTH -IV
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. B C Patel EE(South -IV) 26388976/77, 9650291177
Sh. F A Rizvi ZE(South-IV) 26388976, 9650291178
Sh. Siraj-Ul-Hassan ZE(South-IV) 26388976, 9650291179
Sh. Mahesh Sharma ZE(South-IV) 29941824, 9650291176
Sh. D C Srivastava ZE(South-IV) 26941154, 9650291125
Sh. Mukesh Verma ZE(South-IV) 26388976, 9650290758
EAST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Rajiv Gupta EE(East-I) 22727815, 22722392, 9650290806
Sh. D K Upadhayay ZE(East-I) 22727815, 9650290812
Sh. Bhuley Singh ZE(East-I) 22727815, 9650290802
Sh. Siya Ram ZE(East-I) 22727812, 9650290805
Sh. S K Gupta ZE(East-I) 22727812, 9650290809
Sh. Y K Sharma ZE(East-I) 22727812, 9650290811
Sh. Gopal Singh ZE(East-I) 22727812, 9212212435
Sh. Shankar Lal ZE(East-I) 22727812, 9650291517
EAST-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. S K Chauhan EE(East-II) 22517270, 9650291444
Sh. Brij Lal ZE(East-II) 22517270, 9650618022
Sh. K D Sharma ZE(East-II) 22517270, 9650290941
Sh. Deepak Kumar ZE(East-II) 22517270, 9650306699
Sh. D P Singh ZE(East-II) 22517270, 8800995511
Sh. Sharvan Kumar ZE(East-II) 22517270, 9650333002
Sh. Pushpender Kumar ZE(East-II) 22517270, 9650290808
Sh. Kutub Singh ZE(East-II) 22517270, 9520291190
NORTH EAST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Vijender Kumar EE(North East-I) 22130695, 9650291457
Sh. A K Mittal ZE(North East-I) 22130695, 9650290704
Sh. U R Tripathi ZE(North East-I) 22130695, 9650290733
Sh. K D Sharma ZE( North East-I) 22130695, 9650290724
Sh. V K Chauhan ZE(North East-I) 22130695, 9650290727
Sh. Vinod Kumar ZE(North East-I) 22130695, 9650291094
NORTH EAST-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. P K Jain EE(North East-II) 22584843, 9650290750
Sh. Bijender Kumar ZE(North East-II) 22584843, 9650291457
Sh. B P Bharti ZE(North East-II) 22584843, 9650290693
Sh. Anil Kr Gupta ZE( North East-II) 22584843, 9650290928
Sh. A K Jain ZE(North East-II) 22584843, 9650290731
Sh. N K Gupta ZE(North East-II) 22584843, 20600184
NORTH EAST-III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Gajender Tomar EE(North East-III) 22596645, 9868127408
Sh. A K Jain AE(North East-II) 22596645, 9650290731
Sh. Adish Kr. Jain AE(North East-II) 22596645, 9650291405
Sh. K U Khan AE(North East-II) 22596645, 9650291051
Sh. P K Kapil AE(North East-II) 22596645, 9650290921
Sh. Babu Ram AE(North East-II) 22596645, 9650094406
Sh. U N Singh AE(North East-II) 22596645, 9650145444
 
14. SOME DO's & DON'Ts FOR PROPER UTILIZATION AND CONSERVATION OF WATER-


DO's.....

  1. Use I.S.I. marked G.I. Pipes and fittings.
  2. All fittings and works should be got done through Qualified Plumbers only.
  3. All fittings/pipes, from connection points onwards, be got checked periodically to detect leakages /contamination.
  4. Old rusted service pipes be replaced immediately to avoid contamination of water/damage to the building and wastage of water.
  5. To avoid overflow and wastage of water, Ball Cocks are provided in Over Head/Underground tank.
  6. All leakages are plugged immediately.
  7. Storage tanks should be cleaned and disinfected periodically.
  8. Store water in a tank on ground floor and then boost to the upper floors.
  9. Water container should be kept clean and covered.
  10. Small size flush cisterns with regulatory mechanism for release of water should be used.
  11. To avoid inconvenience, please pay water charges bill regularly before due date.
  12. Conserve water, as every drop of drinking water is precious.

Don'ts.....

  1. Never use booster pumps directly on service pipe to avoid contamination of water due to suction.
  2. Water line should not pass through sewer manhole or open drain.
  3. Water from damaged hydrants should not be used.
  4. Don't use potable water for washing of floor / cars / animals and gardening etc.


 
 
 
Latest News
 
An Approach to 12th Five Year Plan 2012-17
Appointment of Accounts Officers on re-employment basis for four District Legal Services Authorities, DelhilNew Delhi.
Automated System of Allotment Govt. of Delhi (e-Awas)
Bidding dates for Type II and Type I
Cancelation of Notice to Hire Geospatial Advisors
Category and Circle Wise list of Ration Cards attached to FPS.
CONTRACTUAL APPOINTMENT OF ASSISTANT PUBLIC PROSECUTORS
Delhi Geo-Spatial Data Infrastructure Act, 2011
Forensic Science Laboratry GNCTD Invite EOI for Various Scientific Instruments
Guideline for Website Seurity
 
Local Services
 
1 Grievances
1 Public Grievance Management System
 
Important Links
 
List of contractors in Probationary class in DJB
List of contractors in Various Class in DJB.
Water Tariff (w.e.f 1.1.2014)
Water Tariff Policy
 
Last Updated : 20 Aug,2014