Question 59:

What is the procedure for mutation (change of name) of water connection ?

Answer

Application for transfer of name is to be submitted in the office of the concerned ZRO(W) alongwith following : (i). In case of purchase of property by the applicant : Attested copies of sale deed of the property in question in the name of the applicant. (ii). Attested copy of ‘succession certificate' or attested ‘NOC' from the other co-owners etc., in case of death of original water connection holder. (iii). An affidavit indemnifying DJB from any legal dispute, duly attested by Notary Public. (iv). Copy of last paid bill of water charges. (v). Mutation fee/ transfer charges to be deposited in concerned ZRO(W) office.

Question 60:

What is the mutation fee?

Answer

Mutation fee is charged at Rs. 100/- presently.

Question 61:

Can a consumer get a water connection temporarily disconnected? If so, how?

Answer

Yes, water connection can be temporarily disconnected only for valid reasons and for this an application by the original water connection holder is to be submitted at concerned ZRO(W) office along with copy of the latest paid bill and requisite disconnection charges.

Question 62:

In the event of house remaining vacant, can the bills be revised on Minimum charge basis?

Answer

In the event of house remaining vacant and water is not used, bill may be revised on minimum charge basis i.e., only the service charges will be billed. However, onus of provingthe vacancy of the premises during the period of billing will be on the consumer and he/she has to produce relevant documents like electricity bill etc. verifying the vacancy of the property during the period for which request for minimum charge is being made.

Question 63:

What is the penalty in case of dishonored cheques?

Answer

20% of the demand raised in the bill for which cheque was issued. In addition, the person can be prosecuted under the Negotiable Instrument Act.

Question 64:

What is the procedure for refund of Meter Security?

Answer

Refund of meter security/advance may be applied for by the Registered Consumer who has ceased to exist as Registered Consumer after mutation of water connection or the water connection is disconnected on request. Application for refund of advance/meter security is to be accompanied with original receipt vide which meter security/advance was deposited.

Question 65:

Can meter and occupier security in favour of new consumer be transferred on mutation of water connection?

Answer

The amount of meter and occupier security already deposited may be transferred in favour of the new consumer as a result of mutation of water connection. An application in the prescribed proforma is to be submitted by the outgoing consumer and the incoming consumer duly attested by Gazetted Officer along with the original receipt of deposit or the certificate of deposit of said security. The receipt or certificate of deposit will be returned to the incoming consumer after making necessary endorsement of transfer on that account.

Question 66:

Is it necessary to use the services of a licensed plumber for repairing of water service pipe emanating from ferrule?

Answer

Yes, only the licensed plumbers are allowed by the DJB for the above purpose.

Question 67:

Is there any provision of Special meter reading?

Answer

Yes, when special reading is recorded at the written request of the consumer, special reading charges @Rs.10/- shall be deposited in advance.

Question 68:

Is there any concession or exemption to religious places or charitable institutions?

Answer

No, water charges in category I are levied as per the existing water tariff in such institutions.

Question 69:

Is there any concessional rate of development charges for water supply/sewerage services from Public Utility Institutions located in regularized/unauthorized colonies ?

Answer

Yes, development charges for the reduced area is claimed from the following public Utility Institutions : (a). Institutional Building upto 2 acres 50% of the plotted area (b). Institutional Building beyond 2 acres 33.33% of the plotted area The term public utility institution will include Govt./MCD/DDA/NDMC or aided Educational Institution, Non-profit

making hospital/dispensaries/community centres and religious institutions which are purely and entirely used for worship and no portion of these is used for commercial/residential purpose.

Question 70:

Is obtaining of sewerage connections mandatory in colonies where sewerage system has been provided?

Answer

Yes, onus for obtaining mandatory sewer connection after payment of development charges lies on the plot holders right from the date of Notification and the water supply shall be liable to be disconnected in case of default.

Question 71:

What are the important telephone numbers of officers of Revenue Department who may be contacted if the problem of billing or any other related issue is not being settled at level of Executive Engineer /ZRO?

Answer

1. Jt Director (R) (For Central, North and North-West Distt)

Ph. No. 23520628

2. Jt. Director (R) (For South and South-West Distt)

Ph. No. 29819668

3. Jt. Director ( R) (For East and North-East Distt )

Ph. No. 22444424, 23534867

Question 72:

What action can DJB take in case of non-payment of water charges?

Answer

In case of non-payment of water charges, not only water connection but also the sewerage connection can be disconnected.

Question 73:

Whether a consumer can get his leaking/rusted water pipeline repaired or changed through DJB ?

Answer

Yes, On payment of nominal charges this service is available. Forms for this are available at the offices of Executive Engineer, DJB of the area, free of cost.

Question 74:

Can the benefit of domestic category be claimed in notified industrial areas on the above criteria?

Answer

No, notified industrial areas are not allowed this benefit.

Question 75:

What is the procedure for getting potable water through DJB water tankers?

Answer

Contact the Water Emergency of your area on telephone Nos annexed as Annexure-‘IV'

Question 76:

Is it free water supply?

Answer

Yes, the water supply through tanker is without any charge and it is supplied when there is disruption in regular supply of water or there is general contamination of water in the locality/flats.

Question 77:

What is the procedure for taking water supply for special occasions like marriage, religious functions?

Answer

For special occasions as mentioned above, water supply through tanker is provided at a fixed charge, which is to be deposited at water emergencies in advance. This is however, subject to availability of water / tankers.

Question 78:

Is the water supplied by the DJB water tankers fit for human consumption?

Answer

Yes, before a water tanker leaves the water emergency, the presence of chlorine in the right quantity is ensured.

Question 79:

Can a water tanker be booked from some other water emergency of a different area?

Answer

No. However, in case of non-supply of water, such arrangements are made by the Department on its own, free of cost.

Question 80:

Who is to be contacted in the event of demand of money or bribe for supply of water by tanker even if water to be supplied is free of cost?

Answer

In case of any complaint of this kind, the concerned Executive Engineer as per list at Annexure-‘I' is to be contacted for redressal.

The complaint can also be lodged with the Vigilance Department of the DJB on the telephone number 23670461 at the address Varunalaya Phase-II, Karol Bagh, New Delhi-05.