INTRODUCTION

1. Aruna Asaf Ali Govt. Hospital is a 100 bedded-multispeciality hospital situated at 5, Rajpur Road, Delhi-54 in the North District of Delhi and is very easily accessible from Tis-Hazari Metro Station and ISBT ( Kashmere Gate) and Old Delhi railway station.
2. Poor House is a part of Aruna Asaf Ali Govt. Hospital functioning at Sewa Kutir, Kingsway Camp, Delhi. This ia a 60 bedded Hospital for teh inmates of home for male beggars and destitutes ( HMBD), Deptt. Of Social Welfare, GNCTD.
3. A Mortuary Department under the jurisdiction of AAAG Hospital is functioning at Subzi Mandi, where Post-Mortem is done pertqaining to area jurisdiction as per the Law. This is the oldest Mortuary in our country and was built during the British rule and the records of that time are still archieved. This is best Mortuary facility in Delhi and NCR region.
4. OBJECTIVE:     Is to provide on time efficient and e4ffective Health Care Services. We constantly endeavour to provide BETTER MEDICAL CARE to our beneficiaries. Standards of services may be influenced by workload & availability of resources at that particular time. Yet it is intended that all users receive cour54teous & prompt atttention to the best of our abilities.
5. SERVICES PROVIDED:    The hospital is providing secondary leveol mnedical care and the services provided in the hospital are as under:
6. A. OUT PATIENT DEPARTMENT:

Special OPD Clinics:

INDOOR PATIENT FACILITIES:

Good quality and hygienic food is provided free of cost to the patients.

Visitor Timing                                       Summer:           7 am-8 pm

                                                                                                5 pm-7 pm

                                                                        Winter: 8 am- 9 am

                                                                                                4 pm-6 pm

Attendant/Visitor Pass:  Two Visitors Pass are provided for each admitted patiemt.

7. DIAGNOSTIC SERVICES:

Laboratory

Radiology: H.O.D.  Dr. P.S. Kiran

8. Audiometry

ECG

*Free for Indoor Patients and Emergency Cases:

Special Investigation Available:

            Some special investigation are available like HSG, IVP and Ba Meal follow up.

9. The Hospital also conducts medical examination of Gazetted and non-gazetted employees of varfious department such as Delhi Judicial Service, Delhi Police and around 12 other Delhi Govt. Department/Organizations ( Delhi Legislative Assemble, GAD, GTB Hospital and civil Defence, Raj Niwas, Deptt. Of Family Welfare, Gurdwara Elections, Delhi Gazetted Department, Department of PFA and UD).
10. Casualty and Emergency Servcices

            Primafacie, Emergency Services in Aruna Asaf Ali Govt. Hopital works under the aegis of Department of Accident & Emergency with an identified post as chief of the Casualty Medical Officer ( CCMO) as per hospital manual. The Accident & Emergency services are available round the clock with Junior Resident Casualty to help Casualty Medical Officer in shift duties assigned to Casualty Medical Ofrficer as concerned specialities are also availasble on call as and when required in Casualty. Senior Residen ( SR) of differenct specialities from specialist cadre are also available round the clock to give logistic support to Casualty Medical Officer. Needless to say, the emergency operation theatre is functional round clock for ploytraumja cases, abdominal emergenciese & Medical legal cases. In event of arrical of serious cases, in Acvcident & Emergency Department, Treatment/Management gets priority over paper work like registration and Medical legal formalities in the lght of apex court direction. However, teh ultimate decision rests with the treating doctors from the specialist6 side/Casuazlty Medical Officer for non medical -legal and medico-legal cases repectively. As per newly substituted section 54 of Cr. PC, a carbon copy of medical legal sheet is routinely supplied to the accused as per direction by the Hon'ble Court of Metropolitan Magistrate New Delhi. The patient who need super specialist level care are also r4eferred to Delhi Govt. Hospital like Sushutra Trauma Centre4 and Lok Nayak Hospital which comes under the closae vicinity of Aruna Asaf Ali Govt. Hospital. In cases of difficulties, the consumers are advised to consult Casualty Medical Officer and if the matter is not solved then contact CCMO if the problem is casualty specific.

            The senior doctors are assigned administrative dutes ( Beyond hospital duties hours) to look after administrative problems in general including problems of accident & emergency. Ambulance services are available for referred needy patients 24x7 and it is free of cost.

11. New advance laparoscopic surgery also being done by the depatment of surgery.
12. SURGICAL FACILLITIES:

            There are three opertation theatres ( OT) in the Hospital viz.

Main OT:         All routine surgeries of the departments i.e. General surgeries, Obst. & Gynae, Family Welfare, Orthopedics, ENT and Eye are handled.

Emergency OT:            Emergency Surgeries re carried out in the OT (24hrs.)

Minor OT:                    Minor Surgeries under local anesthesia are done here.

13. FACILITIES FOR SENIOR CITIZENS

            Senior citizens Clinic is held on all sundays in the OPD Block between 10.00 am-12 noon.

            There are separate counters for registration and medicine distribution and out of queue medical examination by the doctor in OPD Daily. A Senior Citizen Help Desk is functional at the Main Reception area.

            OTHER SCHEMES

1. LADLI SCHEME
2. JANAN SURAKSHA YOJNA
3. Janani Shishu Suraksha Abhiyan
4. NON SCALPEL VASECTOMY:       AAAG Hospital is District Center for Non Scalpel Vasectomy
5. DELHI GOVT. EMPLOYEE HEALTH SCHEME:

            All the above schemes conducted through our hospital as per guidelines of NCT of Delhi.

14. OTHER FACILITIES AVAILABLE

Public Telephone Booth

Standby Electric Generator

Adequate Public Conveniences

Provisions for lifts

24hrs. Canteen Facilities

Chemist Shop in hospital premises

15. COMPLAINTS AND GREIVANCES

            There may be occastions when our services may not be up to your expectationa. Please do not hesitate to registger your complaint. Your valuable suggestions will help us to serve you better. Please contact Public Greiviance Incharge Dr. Amit Sharma Mobile no. 9560593118. Every greivance will be duly acknowledged.

            We aim to settle your genuine complains at the earliest. Suggestion/Complaint boxes are also provided in the Hospital.

16. Every patient/visitor shall have the right to be heard about his/her greivance/complaint.

In case any citizen has any sort of complaint regarding treatment etc. Then he or she can approach the following:

            Head of the concerned department

            OPD/Casualty In-charge

            DMS/Head of Office

            Medical Superintendent

            Harassment of women:  There is a committee to look into any complaint regarding sexual harassment of women.

            Vigilance Officer:                      There is a Vigtilance officer appointed in the Hospital to enquire into the complaints against any employee for mal practice/graft, etc.

            PIO RTI:                                  Appointed to atttend to all RTI cases pertaining to the Hospital.

17. Achievement in current financial year 2010-11

1. Blood Storage unit has started working.
2. Recently, ACLS CATS Ambulance bearing No. DL-1A-2235