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Citizen Charter
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| CITIZEN'S CHARTER FOR HOMOEOPATHIC DISPENSARIES AND INSTITUTIONS |
| Norms and Standards set our for Patient Care in Homoeopathic Dispensaries |
| S. No. |
Activity |
Time Frame/Norm |
Remarks |
| 1.
|
Registration of Case
|
5-10 minutes
|
Depending upon the rush of patients.
|
|
2. |
Doctor's consultation and Referral to other hospitals for further investigations/consultations. |
Acute case : 10 minutes
Chronic case : 30-45 minutes |
Depending upon the rush of patients. |
|
3 |
Dispensing of medicines |
5-10 minutes |
Depending upon the rush of patients. |
| Norms and Standards set our for Patient Care in OPD of Homoeopathic Hospitals |
| S. No. |
Activity |
Time Frame/Norm |
Remarks |
|
1. |
Registration of Case |
5-10 minutes |
Depending upon the rush of patients. |
|
2. |
Doctor's consultation |
Acute case : 10 minutes
Chronic case : 30-45 minutes |
Depending upon the rush of patients. |
|
3. |
Referral for Investigations (Blood, Urine, X- Ray and Ultrasound) |
After case taking, if required. |
Immediately or depending upon the case. |
|
4. |
Dispensing of medicines |
5-10 minutes |
Depending upon the rush. |
| In case of any complaint, please contact following officers. |
| 1. |
Dr. R. K. Manchanda, Dy Director (H)
Tel: 22440020/22 Fax: 22440021
email: ddhomoeopathy@yahoo.co.in, ddhom.delhi@nic.in |
| 2. |
Sh Mohan Lal, Director, Dte of ISM& Homoeopathy Tel: 23682962/63 Fax: 23554256 |
| 3. |
Sh Sita Ram, Joint Director, Dte of ISM & Homoeopathy |
| MISSION |
| Our High & Only Mission is to restore health through homoeopathy and make it the first line of treatment. |
| VISION |
| The organization's vision is to provide holistic health care to all the citizens of Delhi state. |
| KEY ACTIVITES |
| Provision of Primary Health care facilities through its Dispensaries. |
| Secondary level health care services through Specialty Clinics and Hospitals. |
| Imparting education and training in the field of Homeopathy through two Medical Colleges namely Nehru Homeopathic Medical College and Dr B.R. Sur Homeopathic Medical College. |
| Implementation of Delhi Homeopathic Act 1998 for registration and regulation of practitioners of Homeopathy. |
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Local Services 