Citizen Charter
Citizen Charter

Background

Founded in 1930 and commissioned in 1936 as IRWIN Hospital, it continues to be one of the premier teaching hospitals of the GNCT, Delhi and has completed its 75 Yrs. of excellent Health Care Services on 10th Jan 2005. The hospital has current sanctioned bed strength of 1676 beds. Recognizing the need for additional facilities to match the increasing demand, the hospital is undergoing phased expansion. At the end of the first phase, which is nearing completion, 500 additional beds would be added to the hospital. This increase will augment the services in the Departments of Emergency and casualty, Orthopedics and trauma, obstetrics and Gynecology, Nursing home and radiotherapy (oncology). The subsequent phase of expansion will augment the outpatient services.


Vision

The vision of the hospital is to provide comprehensive health care services for the good health and well being of all.


Mission

The Following specialties and Super Specialties services (OPD &IPD) are provided by the hospital including casualty and emergency services :( DETAILED SERVICES OF EACH DEPARTMENT available in the above web portal)


Aids Counselling Clinic Anesthesiology & ICU Care
Biochemistry Blood bank
Burn & Plastic ENT
Family Welfare (Male & Female) Gynaecology & Obstetrics
Medicine Microbiology Lab
Nuclear Medicine Neurosurgery
Orthopedics Pathology
Pain Clinic Pediatrics
Pediatric Surgery Radiodiagnosis
Radio Therapy Skin & STD
Surgery Including Urology & Lithotripsy Social Worker
Couselling Physiotherapy
Occupational Therapy Nurising Home Facility
Ayurvedic Medicine Dental Emergency
24X7 Emergency & Accidental Services Heamophilia Day Care Centre
Genetic Lab IVF Centre

Continuous Quality assurance guide lines are being followed in all clinical and support services. The recent advances in medical care and technologies are integrated for providing state of art health care to the public. The hospital is also providing various preventive and promotive health programmes. The hospital is engaged in imparting teaching and training to health professional and public and is also engaged in pioneering research activities. The associated MAM College, GB Pant Hospital and GNE Centre are integrated in all functions of health care delivery, teaching training and research activities.


Achievements

In the calendar year 2008 more that 15 lacs patients were seen in the OPD, over 1.56 lacs patients were seen in Casualty & Emergency, approx 70042 patients were admitted, around 12,940 Major operation & 20094 minor operation were done in 26 operation theaters, around 25.7 lacs Lab tests were performed and more that 2.18 lacs x-rays, 32512 Ultrasounds, 5861 MRI, were done and hospital had a bed occupancy rate of 95 %.



Sustruta Trauma Center

Situated at 9 Metcalf roads, civil lines, this 49 bedded specialized Annexe of this hospital was dedicated to citizen of Delhi on 22/4/1999. It is equipped to handle cases of poly trauma (except burns) through a team of specialists including Surgeons, Anesthetists, Medical specialists, Radiologist, Orthopaedician. It has its own ICU, 3 operation theaters, CT Scan, Blood Bank & Laboratories. All services are available round the clock with the assistance of Lok Nayak Hospital & are free to accident victims. In case of need patients are transferred to Lok Nayak Hospital.

 

MS: Dr.Ajay Gupta

Telepone: 23983011-18

 


OPD Services (Free)

Registration Time:- 8.30 AM to 11.00 AM

S.no.

Speciality

Room No.

Name of HOD

1 Medicine 17,18 Dr. Richa Diwan
2 Surgery 24,25 Dr. V.K. Ramteke
3 Pediatric Medicine 64 Dr. A.P. Dubey
4 Orthopedics 68 Dr. A.K. Dhal
5 ENT 54 Dr. Anoop Raj
6 Gynae & Obsterics 174 Dr. S. Batra
F.W.(F) 176
7 Burns & Plastic Surgery 44 Dr. R.B. Ahuja
8 Pediatrics Surgery 63 Dr. Y.K. Sarin
9 Skin & VD 53 Dr. Vijay Kumar
10 Neuro Surgery 25Dr. P.N. Pandey
11 Family Welfare(Male) & Infertility 47 Dr. 
12 Aids Counselling Clinic 55 Dr. Richa Diwan
13 PAC Clinic 28 Dr. Raktima Anand
14 Reservicesive Biology Centre Ground Floor
BL Taneja Block
Dr. S. Batra

MOI/c : Dr. Anita Bangotra, Room No. : 21 (OPD Block)



Special Services


Nursing Home A/C Room With Toilet Rent/Day Rs. 600/-
Gynae Special Room (Medicine & Services are charged) Rent/Day Rs. 150
  • Dharmshala (20 rooms) offered to relative of patients from outside Delhi Charges: Rs. 10/=day for 1st Month then Rs. 15/=day for next months.


  • Extra Corporeal Shock wave Lithotripsy, advance (New OT Block) Charges Rs.7, 000/-, Intra Corporeal Lithotripsy, Advance Laparoscopic surgery, Laser for photo selective vaporization of prostate, Laser for Billary & Urinary stone, Uro dynamic Laboratory.
  • Dialysis (Room No. 204)

  • ENT-Cochlear implant, hearing assessment, hearing AIDS, Photo & Micro Surgeries of larynx & ear, Voice Analysis.

  • Radiology Department
Scan Charges
MRI Rs. 3000 Onwards
C.T. Head - Rs. 750 & Body - Rs. 1000
  • Dietary Department

  • Bio Medical Waste treatment plants, State of art Incinerator, shredder & autoclave.

  • Latest Mechanized cleaning/sanitation machines operated by trained staff.

  • Chest Clinic (D.O.T’s for T.B.)

Special Clinics in OPD at 1.30PM


S.No. Doctor Name Clinic Day Room No.
1. Dr. S. Anuradha & Dr. Dinesh Dhanwal Diabetes Clinic/Endocrinology Monday 17 A,B,C,D
2. Dr. S. Prasad, Dr.Anjali Tempe & Dr. Shikha Infertility Monday 174
3. Dr. G.R. Sethi, Dr. A.P Dubey & Dr. C.M. Khanijo Chest Clinic (Pediatrics) Monday 64
4. Dr. Ashwani Khanna T.B.(Chest) Daily
5. Dr. Monika Juneja Neurology (Pediatrics) Monday 64
6. Dr. Urmila Jhamb Liver Clinic (Pediatrics) Monday 64
7. Dr. Seema Kapoor & Dr. G.R. Sethi Genetic Clinic Monday 64
8. Dr. Yogesh Kr. Sarin Pediatric Urology Monday 63
Pediatric Gastroenterology Thursday
9. Dr. P.N. Pandey Neuro Surgery Mon. & Thur. 25 C
10. Dr. Vinod Kumar Arthroscopy Monday 70
11. Dr. Richa Diwan / Dr. P. Kar Gastro Tuesday 17 / 18
12. Dr. Suresh Kumar Rheumatology Tuesday 17
13. Dr. P.N.Agarwal Rectal Tuesday 25 C
14. Dr. S. Batra Post Natal Clinic Tuesday 47
15. Dr. Rani Gera Cardiac Tuesday 64
16. Dr. N.P. Mathur & Dr. Ajay Kumar High Risk Baby Tuesday 64
17. Dr. S. Ramji Well Baby Clinic Tuesday 64
18. Dr. Sangeeta Yadav Nephrology Pediatrics, Endocrine Tuesday 64
19. Dr. R.S. Alhawat/ Dr. Dinesh Dhanwal Diabetes/Endocrine Wednesday 17 C, D / 18 D
20. Dr. Naresh Gupta Hematology Clinic Wednesday 18
21. Dr. Vijay Kumar, Dr.Kabir Sardana & Dr.Rashmi Sarkar Vitiligo & Allergy Wednesday 53
22. Dr. N.P. Singh & Dr. R.S. Alhawat Nephrology Clinic & Renal Transplantation Thursday 18 D
23. Dr. A.K.Sarda Thyroid Clinic Thursday 24 D
24. Dr. Usha Manaktala / Dr.Reva Tripathi Hormone Replacement Therapy Thursday 174
25. Prof. A.K. Dhal Hand Clinic Tuesday 70
26. Dr. Sandeep Garg Hypertension Clinic Friday 18
27. Dr. H.S. Hira & Dr. M.K. Dagga Pulmonary Medicine Firday 17 C, D
28. Dr.M.K.Daga & Dr.Khullar Cardiology/Hypertension Firday 17
29. Dr. S. Batra & Dr.R.Arora Cancer/ Colposcopy Friday 174
30. Dr. C. M. Khanijo Pediatrics Gastro-entrology Firday 64
31. Dr. S. Ramji High Risk Neonate Firday 64
32. Medical, Surgical, Ortho, Gynae, ENT Senior Citizen Clinic Sunday 17
33. Dr. A. K. Bahadur Oncology Clinic Mon - Sat 124
34. Dr. R. Anand Pain Clinic Mon - Sat 28
35. Dr.S.Batra, Dr.DiptiGoswami Gynae. Endocrinology Wednesday 174
36. Dr. Anup Raj Deafness Clinic Monday 54
Tumor Clinic Thursday
37. Dr. Akhilesh C. Vashishtra Charak Panckarma Kendra Mon. - Sat. 56
38. Dr. S.Batra / Dr. Poonam Sachdeva Strishakti Friday 24 A, B, C, D

Other Public Related Service Activities


S.No. Activities LEVEL Optimum Time Fee
1. Disability Certificate AMS/DMS(OPD) Within 21 days as per GNCTD guidelines Free
2. Railway Concession DMS Same day Free
For Physically handicaped OPD
3. Birth & Death Certificate MRO, MRD Within 21 days(As per MCD guideline) Free
4. Correction of Birth & Death Certificate MRO, MRD 7 days Free
5. Delhi RTI Act, 2001 Director (Admn) Within 30days Rs. 25
6. RTI Act, 2005 Director (Admn) Within 30days & 40 days (3rd party) Rs. 10

Diagnostic Service Provided


S.No. Nature of Service Room No. Charges Name Of HOD
A. Laboratory
1. Routine Investigations including hematology 1st Floor New Casualty Block Free Dr. Bimal Kishore
2. Clinical Pathology* 1st Floor New Casualty Block Free Dr. Bimal Kishore
3. Biochemistry 164 Free Dr Smita Kaushik
4. Microbiology MAMC Free Dr. P. Bhalla
B. Radiology
5. Ultra sound ** 124 Rs. 50 Dr. Veena Chowdhary
6. Routine X-Ray OPD Free Dr. Veena Chowdhary
7. Special X-Ray 137 Free Dr. Veena Chowdhary
A. Special Tests
8. Respiratory Lab New Med. Block Free Dr. H. S. Hira
9. Endoscopy 410 Free Dr. Richa Diwan
10. Echo-Cardiography New Med. Block Free Dr. Suresh Kumar
11. T.M.T. Lab CCU Free Dr. M. K. Daga
12. Nuclear Med. Lab B.L.T. Block Free Dr. Naresh Gupta

* Clinical Pathology Undertakes routine investigation as well special investigations including hematology, Diagnosis of Thalassemia, Semen Analysis, Fine Needle aspiration cytology  thyroid function test etc.

** Free Admitted, Unknown & Poor Patients.


Public Grievance

  • Dr. Manju Mehra, Addl. M.S. (Admn.) 23234039, EPABX 4288,4388, 104
  • OPD/ Pharmacy Dr. Anita Bangotra, DMS, 23236400, EPABX 4333
  • IT &Computerizatio&NABH Dr. S.D.Sharma, DMS 23233351, EPABX 4319/4525
  • MRD : Dr. Sunil Satrawal EPABX 4510
  • Transport : Dr. S.D Sharma EPABX 4319
  • Mr. A.K. Kaushal, Director (Admn) 23232286, EPABX 4313
  • Dr.Sunita Meena Kitchen EPABX 4272
  • Canteen Dr.Sunita Kamra , EPABX 4316
  • Casualty & Emergency Dr. Jayant Kumar Sharma, EPABX 4203
  • Public Relation Officer/ Social Worker-Mrs.Geeta Bhagwa/ Mrs.Rita Mehta
  • Registration counter, OPD, EPABX 4194
Casualty & Emergency (Open 24 Hrs)

Additional MS: Dr. Jayant Kumar Sharma

Chief C.M.O.

Dr. Ajay Bahl
Telephone No. 23235152 EPABX 4203
  • 96 bedded emergency block with Intensive Care Unit, 24 hrs operation theatre for all surgical specialities.
  • Disaster Management Programme.
  • Medico-legal Services.
  • Ambulance Services available on payment round the clock, Free for poor patients, MLC’s & unknown patients.
  • Hearse vans on payment are also available.

CATS Tel No. 1099, 102

Operation Theatre Facilities
  • 26 (Major & Minor) fully equipped O.T.’s of all surgical specialties available during routine hours.
  • No charges for operations in General Wards.

AHILYA BAI COLLEGE OF NURSING

Ahilya Bai College of Nursing (ABCON), established in 1993 is attached to Lok Nayak Hospital. It is a reputed college offering 4 yrs. BSc (Hons.) Nursing course, affiliated under university of Delhi, where 25 students are admitted every year.


Principal Medical Superintendent (M.S) of LNH
Vice - Principal Ms. Saroj Kumar
Visiting Hours For the parents of the students: 4 P.M. to 7 P.M.

Training Programmes

  • Training in basic & advanced life support/basic trauma life support
  • Colposcopic training to Gynaecologists
  • Dietary & Nutritional counselling Internship in Dietetics
  • Training in Bio Medical Waste management & Environmental Health Diploma Course Training in Rehological deptt. Interns training in physiotherapy & occupational therapy.
  • Note: the information recorded here in the subject to change as per hospital policy from time to time

Patient's Rights

  • The right, with in the law, to have your privacy, Dignity and religious & cultural beliefs respected.
  • The right, with in the law, to have information relating to your medical condition kept confidential.
  • The right to receive medical advice and treatment which fully meets the currently accepted standards of care & quality and know the same.
  • The right to be given a clear description of your medical condition.
  • The right to accept or refuse any medication, Investigation or treatment, and to be informed of the likely consequences of doing so.
  • The right to make complaint / suggestions.

Patients Responsilbilities

  • Give us as much information as you can about your present health, past illness, allergies and any other relevant details.
  • Follow the prescribes and agreed treatment plan, and comply with the instructions given.
  • Show consideration for the rights for the other patients and the hospital by following the hospital rules concerning patient conduct.
  • Read all medical form including consent thoroughly prior to signing them.
  • Do not ask us to provide incorrect information or certificates.
  • Do not litter the hospital.
  • Please use garbage bins.
  • Keep toilets clean after use.
  • Do not smoke or spit inside the hospital premises.
  • Support the hospital in keeping the environment clean.
  • Wait patiently for your turn.
  • Maintain Silence.
  • Do not bring children below 10 years to visitors.
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 Last Updated : 02 Jun,2012